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Frequently Asked Questions

Real answers from real humans. Pick a category below, or start with the questions everyone asks first.

Frequently Asked Questions

Got questions? We've got answers.

Everything you need to know about ZOOGABOOG!, from getting started to shipping and everything in between.

Most Asked Questions

Quick answers to the questions we hear most.

Is ZOOGABOOG! really free to use?

Yes, 100% free. There's no monthly subscription. No setup fees. No hidden charges. You don't even need a credit card to create an account.
You only pay for the products and services you actually order. That's it. Browse everything, create your Brand Profile, use our templates - all free.

How is pricing calculated?

Pricing is based on the product, quantity, customization options, and any add-ons you choose (like rush production or premium finishes).
You'll see the exact price before you order. No hidden fees. No surprises. What you see at checkout is what you pay.

How long does shipping take?

It depends on the product, and you'll see the exact turnaround on every product page before you order. As a rough guide:

Most print products: about 4-6 business days to produce, then 2-7 days shipping
Apparel (screen printing): about 1 to 3 weeks depending on the product
Signs + banners: about 3-4 business days to produce, plus shipping
Custom products: varies by complexity (we'll give you an estimate upfront)
Rush options are available for most products if you need it faster.

What if I need a rush order?

We offer rush production + expedited shipping. Select "Rush Order" at checkout. Most products can be rushed for 24-hour turnaround. Rush fees vary by product and shipping method.

Can I get source files after my LiveDesign session?

Absolutely! You get the final design files (AI, PSD, PDF, PNG, SVG - whatever you need) plus the recording of the session. Everything is yours to keep and use however you want.

Can I get a refund?

If it's our fault, absolutely. If we made a printing error, shipped the wrong product, or missed a deadline, we'll reprint it for free or issue a full refund.
If you approved the proof and changed your mind later, we can't refund custom orders (we already printed them). This is why we always send proofs for approval before printing.

What products and services do you offer?

Over 500 products and services across 9 categories:

Websites + Apps: Website design, hosting, web apps
Design + Branding: Logo design, brand guides, creative services
Printing: Business cards, brochures, postcards, posters, catalogs
Apparel + Uniforms: T-shirts, hoodies, hats, uniforms
Promo + Swag: Pens, mugs, tote bags, keychains, and more
Signs + Banners: Banners, yard signs, window graphics, vehicle graphics, floor graphics
Events + Trade Shows: Booths, backdrops, tents, table covers, LED/popup/tabletop displays, event materials
Digital Marketing: SEO, PPC, social media management
Content + Media: Video editing, copywriting
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