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Frequently Asked Questions

Real answers from real humans. Pick a category from the list, or start with the questions everyone asks first.

Most Asked Questions

Quick answers to the questions we hear most.

Is ZOOGABOOG! really free to use?

Yes, 100% free. There's no monthly subscription. No setup fees. No hidden charges. You don't even need a credit card to create an account.
You only pay for the products and services you actually order. That's it. Browse everything, create your Brand Profile, use our templates, all free.

How is pricing calculated?

Products are priced on what the thing is, how many you want, the options you pick, and any add-ons (rush production, premium finishes).
Monthly services are a monthly price, plan by plan, and every one of them is listed on /pricing.
Either way you see the exact number before you commit. No hidden fees, no surprises, and what you see at checkout is what you pay.

How long does shipping take?

It depends on the product. Every print product page lists its own turnaround, and you will see it before you order, plus shipping time on top of that. Services are done in house and say their own timing on their own pages. Tell Doc the product you have in mind and he can look it up for you.

What if I need a rush order?

Need it faster? Tell us on the order or call and we'll check what's possible. Rush fees vary by product and shipping method.

Can I get source files after my LiveDesign session?

Absolutely! You get the final design files (AI, PSD, PDF, PNG, SVG, whatever you need) plus the recording of the session. Everything is yours to keep and use however you want.

Can I get a refund?

If it's our fault, absolutely. If we made a printing error, shipped the wrong product, or missed a deadline, we'll reprint it for free or issue a full refund.
If you approved the proof and changed your mind later, we can't refund custom orders (we already printed them). This is why we always send proofs for approval before printing.

What products and services do you offer?

Every small business in America deserves a marketing department. Now they can have one. That is what this catalog is, and it is built around the three things that decide whether a small business grows.

Getting found: Get Found on Search and AI, your Google Business Profile run for you, local listings kept correct everywhere, SEO, ads on Google and the social networks, reviews and reputation.
Looking legit: websites and web apps, logo design and brand guides, LiveDesign with a real designer on your screen, social media management, content and blogging, email marketing.
Showing up in the real world: signs and banners, apparel and uniforms, promo and swag, trade show booths and displays, neighborhood mail drops, and print (business cards, brochures, postcards, posters, catalogs).

Print is one tool in the box, not the headline. We are not a printing company, we just offer print. Prices are on /pricing and on every product page.
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