Frequently Asked Questions
Real answers from real humans. Pick a category below, or start with the questions everyone asks first.
Getting Started
New to ZOOGABOOG!? Start here.
Brand Profile
Everything about your Brand Profile and how it works.
Ordering & Payment
How to place orders and manage payments.
LiveDesign
Real-time design collaboration explained.
Shipping & Delivery
Everything about shipping times and tracking.
Pricing & Billing
Understanding costs and invoices.
Products & Services
What we offer and what you can order.
Support & Account
Getting help and managing your account.
Returns, Refunds, & Exchanges
Our policies for returns, refunds, and order corrections.
File & Artwork Requirements
Everything you need to know about file formats, resolution, and artwork prep.
Proofs & Approvals
How the proof review and approval workflow works.
Privacy & Security
How we protect your data, payments, and personal information.
Order Modifications & Cancellations
How to change or cancel orders before and after production.
Frequently Asked Questions
Got questions? We've got answers.
Everything you need to know about ZOOGABOOG!, from getting started to shipping and everything in between.
Most Asked Questions
Quick answers to the questions we hear most.
Is ZOOGABOOG! really free to use?
You only pay for the products and services you actually order. That's it. Browse everything, create your Brand Profile, use our templates - all free.
How is pricing calculated?
You'll see the exact price before you order. No hidden fees. No surprises. What you see at checkout is what you pay.
How long does shipping take?
• Most print products: about 4-6 business days to produce, then 2-7 days shipping
• Apparel (screen printing): about 1 to 3 weeks depending on the product
• Signs + banners: about 3-4 business days to produce, plus shipping
• Custom products: varies by complexity (we'll give you an estimate upfront)
Rush options are available for most products if you need it faster.
What if I need a rush order?
Can I get source files after my LiveDesign session?
Can I get a refund?
If you approved the proof and changed your mind later, we can't refund custom orders (we already printed them). This is why we always send proofs for approval before printing.
What products and services do you offer?
• Websites + Apps: Website design, hosting, web apps
• Design + Branding: Logo design, brand guides, creative services
• Printing: Business cards, brochures, postcards, posters, catalogs
• Apparel + Uniforms: T-shirts, hoodies, hats, uniforms
• Promo + Swag: Pens, mugs, tote bags, keychains, and more
• Signs + Banners: Banners, yard signs, window graphics, vehicle graphics, floor graphics
• Events + Trade Shows: Booths, backdrops, tents, table covers, LED/popup/tabletop displays, event materials
• Digital Marketing: SEO, PPC, social media management
• Content + Media: Video editing, copywriting
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