Getting Started
New to ZOOGABOOG!? Start here.
What is ZOOGABOOG!?
ZOOGABOOG! is an all-in-one platform for small businesses to handle all their branding, marketing, printing, and design needs. Think of it as your marketing department on demand — but without the overhead.
We offer 500+ products and services: business cards, websites, apparel, signage, social media management, SEO, promo products, and more. All from one dashboard. All with your branding automatically applied.
We offer 500+ products and services: business cards, websites, apparel, signage, social media management, SEO, promo products, and more. All from one dashboard. All with your branding automatically applied.
Is ZOOGABOOG! really free to use?
Yes, 100% free. There's no monthly subscription. No setup fees. No hidden charges. You don't even need a credit card to create an account.
You only pay for the products and services you actually order. That's it. Browse everything, create your Brand Profile, use our templates — all free.
You only pay for the products and services you actually order. That's it. Browse everything, create your Brand Profile, use our templates — all free.
How do I sign up?
Click "Get Started Free" or "Sign Up" anywhere on the site. Enter your business name, email, and create a password. That's it. No credit card required.
After signing up, you'll be guided through creating your Brand Profile (logo, colors, fonts). This takes about 5 minutes and makes everything else automatic.
After signing up, you'll be guided through creating your Brand Profile (logo, colors, fonts). This takes about 5 minutes and makes everything else automatic.
Do I need design experience to use ZOOGABOOG!?
Nope. Zero design experience needed. That's the whole point. We handle the complicated stuff for you.
Upload your logo. Choose your colors. Pick your fonts. Everything you order from that point forward is automatically branded. If you need help, LiveDesign connects you with a professional designer in real-time.
Upload your logo. Choose your colors. Pick your fonts. Everything you order from that point forward is automatically branded. If you need help, LiveDesign connects you with a professional designer in real-time.
What if I don't have a logo yet?
No problem! We can design one for you. Logo design starts at $300 and includes unlimited revisions.
Book a LiveDesign session and work with a pro designer to create your logo in real-time. You'll see options immediately, make changes on the spot, and approve the final design before the session ends.
Book a LiveDesign session and work with a pro designer to create your logo in real-time. You'll see options immediately, make changes on the spot, and approve the final design before the session ends.
How long does it take to get started?
Most people are fully set up and placing their first order within 15-20 minutes. Creating your account takes 2 minutes. Setting up your Brand Profile takes 5-10 minutes. Then you can start browsing and ordering immediately.
Can I use ZOOGABOOG! for multiple businesses?
Absolutely! You can create multiple Brand Profiles under one account — one for each business or brand you manage. Switch between them with a single click.
Is there a mobile app?
Not yet, but the web platform is fully mobile-responsive. You can access your dashboard, place orders, and manage everything from your phone or tablet browser.
What makes ZOOGABOOG! different from other services?
We're the only all-in-one platform for small businesses. No more juggling 8+ vendors. Your branding is centralized, consistent, and automatically applied to everything. Plus, LiveDesign gives you real-time access to professional designers — something no one else offers.
Do I need to commit to a long-term contract?
Nope. Zero contracts. Zero commitments. Your account is free forever. Order when you need something. Don't order when you don't. No monthly fees, no cancellation fees, no pressure.
Can I try the platform before committing?
You don't need to "try" it — your account IS the trial. It's free to create. Free to browse. Free to set up your Brand Profile. Free to download resources. You only pay when you actually order something.
What if I need help getting started?
Book a free 30-minute onboarding call with our team. We'll walk you through the platform, help set up your Brand Profile, and answer any questions you have. It's completely free, no strings attached.
Is ZOOGABOOG! only for small businesses?
We're optimized for small businesses, but businesses of all sizes use us. Solopreneurs, startups, agencies, nonprofits, and mid-size companies all love the simplicity and consistency we provide.
What if I already have a printer or designer I like?
That's fine! Many customers use us for some things and their existing vendors for others. We're not here to force you into anything — we're here to make your life easier. Use us for what makes sense.
Can nonprofits or organizations use ZOOGABOOG!?
Yes! We work with nonprofits, schools, churches, and community organizations all the time. We even offer nonprofit discounts on select products. Contact us after signing up to discuss your needs.
What industries do you serve?
All of them. Restaurants, retail, professional services, real estate, healthcare, fitness, construction, tech startups — if you have a business, we can help. Our platform is industry-agnostic.
Do you have templates or examples I can see?
Yes! Check our Resources page. We have free downloadable templates for business cards, flyers, social media graphics, letterheads, and more. Plus, once you're signed up, you can browse 500+ products with live previews.
Can I see a demo before signing up?
We don't do pre-recorded demos because signing up IS the demo. It's free, takes 2 minutes, and gives you full access to browse everything. You'll see exactly how it works without any sales pitch.
What if I'm not tech-savvy?
Perfect — that's exactly who we built this for. If you can use email, you can use ZOOGABOOG!. Our interface is dead simple. And if you get stuck, our support team is standing by to help.
Is my data secure?
Yes. We use enterprise-grade encryption, secure servers, and never store your full credit card information. Your logo files and brand assets are backed up and protected. We take security seriously.
Can I invite team members to my account?
Yes! You can invite team members and assign different permission levels (admin, editor, viewer). Everyone stays on the same page with centralized branding and order history.
What happens if I delete my account?
You can delete your account anytime from your dashboard. Your data will be permanently removed within 30 days. We'll send you a final export of your Brand Profile and order history before deletion is complete.
Do you offer white-label or reseller options?
Not currently, but we're exploring it for agencies and larger partners. If you're interested, reach out to our team and let us know what you're looking for.
Can I export my brand assets?
Absolutely. You can download your Brand Kit PDF anytime, which includes your logo in multiple formats, color codes, fonts, and usage guidelines. Your files, your data, your control.
What if I'm rebranding?
Perfect timing! Update your Brand Profile with your new logo, colors, and fonts. All future orders will automatically use the new branding. We can even help you design the rebrand with LiveDesign.
Do you have a referral program?
Not yet, but it's coming soon! When we launch it, you'll be able to refer friends and earn credits toward your next order. Stay tuned.
Can I schedule a call with your team?
Yes! Use the "Book a Call" link in your dashboard or contact us directly. We offer free consultations to help you figure out what you need and how to make the most of the platform.
Is there a limit to how many orders I can place?
Nope! Order as much or as little as you want. No minimums. No maximums. No monthly quotas. Your account, your pace.
What if I just want to browse without signing up?
You can explore our website and resources without signing up, but to see live product previews with your branding, you'll need an account. It's free and takes 2 minutes — give it a shot!
Do you have case studies or success stories?
Yes! Check our Case Studies page. We have real examples from restaurants, retail shops, service businesses, and more showing how they used ZOOGABOOG! to simplify their marketing and grow their brand.
Can I get a custom quote for a large project?
Absolutely. For bulk orders, custom projects, or anything outside our standard offerings, fill out the Custom Quote form or contact our team directly. We'll get back to you within 24 hours with pricing and options.
What if I have questions that aren't answered here?
Just ask! Call us at 1-888-ZOOGABOOG (1-888-966-4226), start a live chat, or email support@zoogaboog.com. We're real humans who actually want to help. No bots. No runaround.
How often do you add new products?
We add new products and services every month based on customer requests and industry trends. Follow us on social media or check your email for announcements about new offerings.
Can I pause my account if I'm not using it?
Your account never expires, so there's nothing to "pause." Since there are no monthly fees, you can leave it inactive for months (or years) and come back whenever you need something. Your Brand Profile will be waiting.
Brand Profile
Everything about your Brand Profile and how it works.
What is a Brand Profile?
Your Brand Profile is the central hub for all your branding assets: logo, colors, fonts, taglines, and more. You set it up once, and it's automatically applied to everything you order.
No more sending your logo to 8 different vendors. No more "Can you send me your brand colors again?" It's all stored in your Brand Profile.
No more sending your logo to 8 different vendors. No more "Can you send me your brand colors again?" It's all stored in your Brand Profile.
How do I create a Brand Profile?
After signing up, you'll be prompted to create your Brand Profile. Here's what you'll upload:
• Logo (PNG, SVG, AI, or EPS files work best)
• Brand Colors (primary, secondary, and accent colors)
• Fonts (primary and secondary fonts)
• Tagline (optional but helpful)
• Business Info (address, phone, website, social media)
Takes about 5 minutes. You can edit it anytime.
• Logo (PNG, SVG, AI, or EPS files work best)
• Brand Colors (primary, secondary, and accent colors)
• Fonts (primary and secondary fonts)
• Tagline (optional but helpful)
• Business Info (address, phone, website, social media)
Takes about 5 minutes. You can edit it anytime.
What file formats do you accept for logos?
We accept PNG, JPG, SVG, AI, EPS, and PDF files. For best results, upload a vector file (SVG, AI, or EPS) if you have one. Vectors scale infinitely without losing quality.
If you only have a PNG or JPG, that's fine too. Just make sure it's at least 1000px wide at 300 DPI for print quality.
If you only have a PNG or JPG, that's fine too. Just make sure it's at least 1000px wide at 300 DPI for print quality.
Can I update my Brand Profile later?
Absolutely. You can update your Brand Profile anytime from your dashboard. Changed your logo? Updated your colors? No problem. Just upload the new assets and all future orders will use the updated branding.
Can I download a Brand Kit PDF?
Yes! And it's free. Once your Brand Profile is set up, you can download a professionally designed Brand Kit PDF that includes your logo (in multiple formats), color codes, font info, and usage guidelines.
It's perfect for sharing with freelancers, partners, or anyone who needs your branding info.
It's perfect for sharing with freelancers, partners, or anyone who needs your branding info.
How many logos can I upload?
You can upload multiple logo variations: primary logo, secondary logo, logo mark (icon only), horizontal version, vertical version, and monochrome versions. This gives you flexibility for different applications.
What if my logo file is too large?
Our system accepts files up to 25MB. If your file is larger, you may need to compress it or save it in a different format. Contact support if you need help optimizing your logo file.
Can I use my Brand Profile with other vendors?
Absolutely! Download your Brand Kit PDF and share it with anyone. Your Brand Profile is yours to use however you want — we're not trying to lock you in.
How do I add brand guidelines or usage rules?
In your Brand Profile settings, there's a "Brand Guidelines" section where you can add notes about logo usage, color application, tone of voice, and any other brand rules. These appear in your downloadable Brand Kit PDF.
Can I save multiple color palettes?
You can set one primary color palette in your Brand Profile (primary, secondary, accent), but you can create "seasonal" or "campaign-specific" palettes for individual projects when ordering.
What if I don't know my brand colors' hex codes?
No problem! Upload your logo and we can extract the colors automatically. Or use our color picker to select colors visually — we'll generate the hex codes for you.
Can I add my website and social media links?
Yes! Your Brand Profile includes fields for website URL, Facebook, Instagram, Twitter, LinkedIn, TikTok, YouTube, and more. These can be automatically added to products like business cards and email signatures.
How do I update my business address or phone number?
Go to your Brand Profile settings and update your business information. All future orders will use the updated info. Past orders are archived with the info that was current at the time.
Can I add multiple team member contact info?
Yes! You can add multiple people with their names, titles, emails, phone numbers, and photos. Perfect for creating business cards for your whole team with consistent branding.
What fonts are available?
We support 500+ Google Fonts and most standard system fonts. If you use a custom or premium font, you can upload the font file (with proper licensing) and we'll use it for your orders.
Can I upload custom fonts?
Yes! Upload TTF, OTF, or WOFF font files. Just make sure you have the proper licensing to use the font commercially. We'll store it securely in your Brand Profile.
How do I add my tagline or slogan?
There's a dedicated "Tagline" field in your Brand Profile. Once added, it can be automatically included on business cards, signage, marketing materials, and more — wherever you want it.
Can I set a default email signature?
Yes! We have a free email signature generator that pulls from your Brand Profile. Create professional signatures for Gmail, Outlook, Apple Mail, and more in seconds.
What if I need different branding for different locations?
Create multiple Brand Profiles under one account — one for each location. Each profile can have location-specific details (address, phone, manager name) while maintaining consistent core branding.
How do I organize assets for seasonal campaigns?
You can create "campaign folders" in your Brand Profile to store seasonal logos, holiday color schemes, and special assets. Switch between them easily when ordering campaign-specific materials.
Can I upload photos or stock images?
Yes! Upload product photos, team photos, location images, and more. Organize them into folders and use them across different products. Unlimited storage for image assets.
What happens to old versions of my logo?
We archive previous versions automatically. You can access old logos anytime from your Brand Profile history — helpful for reordering legacy products or comparing old vs new branding.
Can I add brand messaging or tone guidelines?
Absolutely! There's a "Brand Voice" section where you can document your messaging style, key phrases, and tone guidelines. Super helpful for content creation and ensuring consistency.
How do I share my Brand Profile with my team?
Invite team members to your ZOOGABOOG! account and they'll have access to your Brand Profile. You control their permission levels (view-only, editor, admin).
Can I duplicate my Brand Profile for a new business?
Yes! Use the "Duplicate Profile" feature to copy your structure and settings, then swap out the logo, colors, and business details. Saves time when launching a new brand.
What if I need help setting up my Brand Profile?
Book a free onboarding call and we'll walk you through it step-by-step. Or use our guided setup wizard that explains each field as you go. We also have video tutorials in the Help Center.
Can I see how my branding looks before ordering?
Absolutely! Every product shows a live preview with your actual branding applied. Rotate it, zoom in, see exactly what you're getting before you order.
Is there a limit to how many assets I can upload?
Nope! Unlimited logos, images, fonts, and files. Upload everything you need. We handle the storage and organization for you.
Can I import my brand assets from another platform?
Yes! If you have assets stored in Dropbox, Google Drive, or another platform, you can import them directly. Or simply download and upload them to your Brand Profile.
What if my logo needs to be redesigned or updated?
Book a LiveDesign session! A professional designer will work with you in real-time to modernize, refresh, or completely redesign your logo. Pricing starts at $300 with unlimited revisions.
Can I lock my Brand Profile to prevent accidental changes?
Yes! Use the "Lock Profile" feature to prevent edits. Only admins can unlock it. Perfect for maintaining brand consistency across a large team.
How do I add certifications or badges to my profile?
Upload certification logos, award badges, or membership seals to your Brand Profile. You can then add them to business cards, websites, proposals, and other marketing materials.
Can I get a brand audit or feedback on my profile?
Yes! Our design team offers free Brand Profile reviews. We'll provide feedback on your logo, colors, fonts, and overall brand consistency. Just reach out to schedule a review.
What's the difference between RGB and CMYK?
RGB is for screens (web, social media). CMYK is for print. Don't worry — we automatically convert your colors to the right format for each product. You don't need to do anything.
Ordering & Payment
How to place orders and manage payments.
How do I place an order?
Browse products, select what you need, customize your options (quantity, size, color, etc.), and add to cart. Your Brand Profile is automatically applied, so you'll see a live preview with your branding.
Review your proof, make any changes, and checkout. You'll receive a confirmation email immediately.
Review your proof, make any changes, and checkout. You'll receive a confirmation email immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and ACH bank transfers for larger orders.
All payments are securely processed. We never store your full credit card information.
All payments are securely processed. We never store your full credit card information.
Do you offer payment plans or financing?
Yes! For orders over $500, we offer payment plans through Klarna and Affirm. You can split your payment into 4 interest-free installments or opt for longer-term financing.
Options are shown at checkout based on your order total.
Options are shown at checkout based on your order total.
Can I get a refund?
If it's our fault, absolutely. If we made a printing error, shipped the wrong product, or missed a deadline, we'll reprint it for free or issue a full refund.
If you approved the proof and changed your mind later, we can't refund custom orders (we already printed them). This is why we always send proofs for approval before printing.
If you approved the proof and changed your mind later, we can't refund custom orders (we already printed them). This is why we always send proofs for approval before printing.
Do you offer bulk discounts?
Yes! Most print products have automatic bulk pricing built in. The more you order, the lower the per-unit price.
For example, 500 business cards might cost $40 ($0.08 each), but 1,000 business cards might cost $60 ($0.06 each). You'll see the price breaks when customizing your order.
For example, 500 business cards might cost $40 ($0.08 each), but 1,000 business cards might cost $60 ($0.06 each). You'll see the price breaks when customizing your order.
Can I save items to a wishlist or cart for later?
Yes! Your cart is saved automatically. You can add items, log out, and come back days later — everything will still be there waiting for you.
How do I apply a discount or promo code?
At checkout, there's a "Promo Code" field. Enter your code and click "Apply." The discount will be reflected in your total immediately. Codes are case-sensitive, so enter them exactly as shown.
Can I split payment between multiple cards?
Not currently. You'll need to pay with one payment method per order. If you need to split costs, consider placing separate orders.
Do you charge sales tax?
Yes, where required by law. Sales tax is calculated based on your shipping address and local tax rates. You'll see the exact tax amount at checkout before confirming your order.
Can I get a tax-exempt status?
Yes! If you're a nonprofit, government entity, or have a resale certificate, upload your tax-exempt documentation in your account settings. We'll verify it and apply the exemption to future orders.
How do I view my order history?
Log in to your dashboard and click "Orders." You'll see every order you've ever placed with tracking info, invoices, and the ability to reorder with one click.
Can I reorder a previous purchase?
Absolutely! Go to your order history, find the order, and click "Reorder." It'll be added to your cart with the exact same specs. You can adjust quantities or details before checking out.
What if I made a mistake on my order?
Contact us ASAP. If your order hasn't gone to production yet, we can update it for free. Once it's printing, we can't make changes. This is why we send proofs for approval before printing.
Can I cancel an order after placing it?
Maybe. If the order hasn't gone to production, we can cancel and refund you. Once it's printing, we can't stop it. Contact support immediately if you need to cancel.
Do you save my credit card information?
We never store your full credit card number. Payments are processed through secure, PCI-compliant payment processors. You can save cards for faster checkout, but only the last 4 digits are visible.
Can I get a receipt or invoice?
Yes! You'll receive an email receipt immediately after placing your order. You can also download PDF invoices anytime from your order history in your dashboard.
Do you offer Net-30 payment terms?
For established business accounts with a strong order history, yes. Contact our sales team to discuss payment terms and credit applications.
Can I use purchase orders (POs)?
Yes! Enterprise and government customers can submit POs. Upload your PO at checkout or email it to our billing team. We'll invoice you according to your payment terms.
What if my payment is declined?
Double-check your card details (number, expiration, CVV, billing address). If it's still declining, contact your bank — they may have flagged it as suspicious. You can also try a different payment method.
Can I pay with PayPal or Apple Pay?
We currently accept credit/debit cards and ACH transfers. PayPal and Apple Pay integration is coming soon — we'll announce when it's available.
How do I update my billing address?
Go to your account settings and update your billing information. This will apply to future orders. Past orders retain the billing address used at the time of purchase.
Can I set up auto-reorder for recurring products?
Not yet, but we're building a "Subscribe & Save" feature for recurring orders (business cards, flyers, promo items). You'll be able to set it and forget it.
What if I need a rush order?
We offer rush production + expedited shipping. Select "Rush Order" at checkout. Most products can be rushed for 24-hour turnaround. Rush fees vary by product and shipping method.
Can I order samples before placing a bulk order?
Yes! For most print products, you can order a sample (single unit or small quantity) to check quality before committing to a large run. Sample pricing is available at checkout.
Do you offer price matching?
We strive to offer competitive pricing, but we don't do formal price matching. However, if you find a significantly better price elsewhere, reach out — we'll see what we can do.
Can I combine multiple products into one shipment?
Absolutely! Add everything to your cart and check out once. If the products have similar production times, we'll ship them together to save on shipping costs.
What happens if I'm not satisfied with my order?
Contact us immediately. If there's a quality issue or printing error, we'll reprint it for free. If you approved the proof and changed your mind, we'll work with you to find a solution.
Can I order as a guest without creating an account?
No, an account is required. BUT it takes 2 minutes to create, it's 100% free, and you'll have access to your Brand Profile, order history, and reordering forever. It's worth it.
How long do I have to approve my proof?
We'll email you a proof within 24 hours. You have 72 hours to approve or request changes. After 72 hours, we'll follow up. If we don't hear back after 7 days, the order is automatically approved and sent to production.
Can I expedite proof approval?
Yes! Select "Rush Proof" at checkout for same-day proof delivery (usually within 2-4 hours). Perfect when you need to approve and print ASAP.
What if I need to change my order after approving the proof?
Contact support IMMEDIATELY. If it hasn't gone to production yet, we can usually make changes. Once it's printing, we can't stop it. Speed is critical here.
Can I get a physical proof (printed sample) before the full run?
Yes, for large orders! We offer physical press proofs for bulk orders (500+ units). There's an additional fee and it adds 3-5 days to production, but it ensures perfection before the full run.
Do you offer loyalty rewards or points?
Not yet, but we're building a rewards program! When it launches, you'll earn points on every purchase that can be redeemed for discounts, free products, and exclusive perks.
Can I leave a review or feedback on my order?
Yes, please! After your order is delivered, you'll receive an email asking for feedback. Your reviews help us improve and help other customers make informed decisions.
LiveDesign
Real-time design collaboration explained.
What is LiveDesign?
LiveDesign is real-time design collaboration. You hop on a video call with a professional designer, and they design live while you watch and give feedback.
No more back-and-forth emails. No more waiting 3 days for revisions. You see changes instantly, make adjustments on the spot, and approve the final design before the session ends.
No more back-and-forth emails. No more waiting 3 days for revisions. You see changes instantly, make adjustments on the spot, and approve the final design before the session ends.
How much does LiveDesign cost?
First 15 minutes are FREE. After that, it's $75 per 30 minutes.
Most simple projects (business card adjustments, flyer tweaks, social media graphics) are done in 15-30 minutes. Bigger projects (logo design, website layouts) usually take 60-90 minutes.
Most simple projects (business card adjustments, flyer tweaks, social media graphics) are done in 15-30 minutes. Bigger projects (logo design, website layouts) usually take 60-90 minutes.
How do I schedule a LiveDesign session?
From your dashboard, click "Book LiveDesign" and choose a time that works for you. You'll get a calendar invite with a video call link.
We have availability 7 days a week from 9am-9pm EST. Same-day bookings are often available.
We have availability 7 days a week from 9am-9pm EST. Same-day bookings are often available.
What can I use LiveDesign for?
Pretty much anything design-related:
• Logo design or refinement
• Business card layouts
• Flyers, brochures, and print materials
• Social media graphics
• Website mockups and layouts
• Apparel and merch design
• Brand style guides
If it's design-related, LiveDesign can handle it.
• Logo design or refinement
• Business card layouts
• Flyers, brochures, and print materials
• Social media graphics
• Website mockups and layouts
• Apparel and merch design
• Brand style guides
If it's design-related, LiveDesign can handle it.
Do I need special software for LiveDesign?
Nope. LiveDesign works in your web browser. Just click the link in your calendar invite and you're in. No downloads. No installations. Works on Mac, PC, or even tablets.
Can I reschedule my LiveDesign session?
Yes! Reschedule up to 24 hours before your session with no penalty. Less than 24 hours notice may incur a rescheduling fee. Just use the link in your confirmation email.
What if I'm late to my LiveDesign session?
We'll wait for you! But your session time still counts from the original start time. If you're going to be more than 10 minutes late, please contact us to reschedule.
Can I bring someone else to my LiveDesign session?
Absolutely! Bring your business partner, marketing manager, spouse — whoever needs to be part of the decision. Just let us know ahead of time so we can send them the meeting link.
What happens if my internet connection drops during the session?
Rejoin ASAP! We'll pause and wait for you. Your work is saved in real-time, so nothing will be lost. If the issue persists, we can reschedule the remaining time at no charge.
Can I record my LiveDesign session?
Yes! We automatically record every session and send you the video afterward. You can also record on your end if you want. Perfect for training team members or reviewing design decisions later.
What design software does the designer use?
Our designers primarily use Adobe Creative Suite (Illustrator, Photoshop, InDesign) and Figma. You'll watch their screen as they work, so you see exactly how everything is created.
Can I request a specific designer?
Yes! If you've worked with a designer before and loved them, request them specifically when booking. We'll do our best to match you, subject to availability.
What if I don't like the direction the design is going?
Say so immediately! That's the whole point of LiveDesign — real-time feedback. The designer will pivot and try a completely different approach on the spot. No time wasted.
Can I use LiveDesign for multiple projects in one session?
Absolutely! If you need a business card AND a flyer, we can tackle both in one session. Just let us know what you need when booking so we can allocate enough time.
Do you offer LiveDesign for web design?
Yes! LiveDesign works for website mockups, landing pages, UI/UX design, and web graphics. We'll design it live, you approve it, then we can build it or hand you the files.
Can I get source files after my LiveDesign session?
Absolutely! You get the final design files (AI, PSD, PDF, PNG, SVG — whatever you need) plus the recording of the session. Everything is yours to keep and use however you want.
What if the project takes longer than expected?
We'll let you know when you're approaching your time limit. You can choose to: 1) Wrap up what we have, 2) Extend the session (billed in 15-minute increments), or 3) Schedule a follow-up session.
Can I pause a LiveDesign session and resume later?
Not currently. Sessions are continuous. However, you can schedule follow-up sessions to continue where you left off. Your designer will have access to all previous work.
Is there a limit to how many revisions I can request?
During the session? No limit! That's the beauty of LiveDesign. Make as many changes as you want in real-time. You're only limited by your session time.
What if I need revisions after the session ends?
Book another session! Or, for minor tweaks, you can submit revision requests via email. Small changes (color adjustments, text edits) are usually free. Major redesigns require a new session.
Can I use LiveDesign for logo design?
Absolutely! Logo design is one of our most popular LiveDesign services. The designer will create options live, you give feedback, and you walk away with a finished logo. Most logos are done in 60-90 minutes.
Do you offer LiveDesign packages or subscriptions?
Not yet, but we're working on it! We're building monthly LiveDesign subscriptions with prepaid hours at a discounted rate. Perfect for businesses with ongoing design needs.
Can I share my screen during LiveDesign?
Yes! If you have reference images, inspiration, or examples to show, share your screen. We can also upload files directly to the designer during the session.
What's the difference between LiveDesign and hiring a freelancer?
Speed and clarity. No waiting days for mockups, no endless email chains. You watch it being created, give feedback instantly, and approve it on the spot. Projects that take freelancers 2 weeks get done in 2 hours.
Can I book LiveDesign for urgent last-minute projects?
Yes! We offer same-day booking (subject to availability). If you need something designed ASAP, call us at 1-888-ZOOGABOOG (1-888-966-4226) and we'll do our best to accommodate you.
Do you offer LiveDesign for video or motion graphics?
Not currently, but it's on our roadmap! Right now, LiveDesign focuses on static design (logos, print, web). Video editing and motion graphics require different workflows.
Can I use LiveDesign for social media graphics?
Absolutely! Instagram posts, Facebook ads, LinkedIn banners, Twitter headers — we can design them all live. Perfect for creating a batch of branded social graphics in one session.
What if I'm not sure what I want?
Perfect — that's exactly when LiveDesign shines! The designer will explore multiple directions live, and you can react in real-time. "More like this, less like that." It's incredibly efficient for discovering what you want.
Can I get a refund if I'm not happy with the session?
If you're not satisfied with your LiveDesign experience, contact us within 24 hours. We'll either schedule a complimentary follow-up session or issue a partial refund, depending on the situation.
How do I prepare for my LiveDesign session?
Have your Brand Profile updated, gather any reference images or inspiration, and know your goals. The more prepared you are, the faster we can work. We'll send a prep checklist when you book.
Can I book recurring LiveDesign sessions?
Yes! Many customers book monthly sessions for ongoing marketing needs. Contact us to set up a recurring schedule — we'll reserve your preferred day/time and designer.
What happens to my files after the session?
We'll upload all final files to your account immediately after the session. You'll also receive a download link via email. Files are stored in your account forever — redownload anytime.
Can I cancel my LiveDesign session?
Yes, with notice. Cancel 48+ hours in advance for a full refund. Cancel 24-48 hours in advance for a 50% refund. Less than 24 hours notice = no refund (but you can reschedule).
Is LiveDesign confidential?
Absolutely. Everything created during your session is confidential. Your designs, your concepts, your ideas — we'll never share them. We can sign NDAs if required.
Shipping & Delivery
Everything about shipping times and tracking.
How long does shipping take?
It depends on the product:
• Print products: 3-5 business days production + 2-7 days shipping
• Apparel (screen printing): 5-7 business days production + shipping
• Signs and banners: 3-5 business days production + shipping
• Custom products: Varies by complexity (we'll give you an estimate upfront)
Rush options are available for most products if you need it faster.
• Print products: 3-5 business days production + 2-7 days shipping
• Apparel (screen printing): 5-7 business days production + shipping
• Signs and banners: 3-5 business days production + shipping
• Custom products: Varies by complexity (we'll give you an estimate upfront)
Rush options are available for most products if you need it faster.
Do you offer rush shipping?
Yes! Most print products can be rushed for an additional fee. Options include:
• Rush Production: 1-2 day production time (add $50-$150 depending on product)
• Overnight Shipping: Receive your order the next business day (pricing varies by weight and location)
• 2-Day Shipping: Receive your order in 2 business days
Rush options are shown at checkout if available for your product.
• Rush Production: 1-2 day production time (add $50-$150 depending on product)
• Overnight Shipping: Receive your order the next business day (pricing varies by weight and location)
• 2-Day Shipping: Receive your order in 2 business days
Rush options are shown at checkout if available for your product.
How much does shipping cost?
Shipping costs vary based on product weight, size, and your location. You'll see exact shipping costs at checkout before you pay.
Free shipping is available on orders over $200 (standard ground shipping only).
Free shipping is available on orders over $200 (standard ground shipping only).
Can I track my order?
Absolutely. As soon as your order ships, you'll receive a tracking number via email. You can also track your order from your dashboard.
You'll get real-time updates: "In Production", "Shipped", "Out for Delivery", etc.
You'll get real-time updates: "In Production", "Shipped", "Out for Delivery", etc.
Do you ship internationally?
Yes! We ship to Canada, Mexico, and select international destinations. Shipping times and costs vary by location.
International orders may be subject to customs fees and duties (not included in our pricing). Contact us for a custom international shipping quote.
International orders may be subject to customs fees and duties (not included in our pricing). Contact us for a custom international shipping quote.
What shipping carriers do you use?
We primarily use USPS, UPS, and FedEx. The carrier depends on the product size, weight, destination, and shipping speed you select. We choose the most reliable and cost-effective option for your order.
Can I choose my shipping carrier?
For most orders, we select the best carrier automatically. However, if you have a strong preference (e.g., USPS for PO boxes, UPS for signature required), add a note at checkout and we'll accommodate if possible.
Do you offer free shipping?
Yes, on select products and promotions! We run free shipping offers regularly. Sign up for our email list or check our homepage for current promotions. Standard shipping is calculated at checkout based on weight and destination.
What if I need something shipped to multiple addresses?
We can do that! Place separate orders for each address, or contact us for bulk/split shipments. Perfect for franchises, multi-location businesses, or sending branded gifts to clients/employees.
Can I ship to a PO Box?
Yes! Most products can ship to PO Boxes via USPS. However, large items (banners, trade show displays) require a physical address for UPS/FedEx delivery.
What if I'm not home when the package arrives?
Most packages will be left at your door. If signature is required, the carrier will leave a notice and attempt redelivery, or you can pick it up at their facility. You can track the package and leave delivery instructions via the carrier's website.
Can I request signature confirmation?
Yes! Add signature confirmation at checkout for an additional fee. This ensures someone is present to receive the package — great for high-value orders or secure locations.
What if my package is lost or stolen?
Contact us immediately. We'll file a claim with the carrier and either replace the order or issue a refund. All shipments are insured, so you're covered.
What if my package arrives damaged?
Take photos and contact us within 48 hours. We'll file a damage claim and reprint your order for free. Don't throw away the damaged items — the carrier may need to inspect them.
Can I change my shipping address after placing my order?
Contact us ASAP! If the order hasn't shipped yet, we can update the address. Once it's shipped, we'll work with the carrier to reroute it (fees may apply).
Do you offer Saturday or Sunday delivery?
Yes, for an additional fee! Select Saturday/Sunday delivery at checkout (available in select areas via UPS/FedEx). Perfect for time-sensitive events or when you need delivery on a specific day.
Can I pick up my order instead of having it shipped?
Not currently — we're an online-only platform without retail locations. However, we offer expedited shipping that's often faster than driving to a local shop!
What if tracking shows "delivered" but I didn't receive my package?
Check with neighbors, building management, or alternate delivery locations. Sometimes carriers mark packages as "delivered" slightly early. If it's still missing after 48 hours, contact us and we'll investigate with the carrier.
Do you offer rush production AND rush shipping?
Yes! Select both at checkout. Rush production gets it printed faster, rush shipping gets it to you faster. Combined, you can get most products in 24-48 hours (vs. the standard 5-10 days).
Can I schedule a specific delivery date?
We can't guarantee a specific date, but we can estimate delivery windows. For events with firm deadlines, order early and consider rush production/shipping. Contact us if you have date-critical needs.
What packaging do you use?
We use sturdy cardboard boxes, padded envelopes, and protective packaging (bubble wrap, cardboard inserts) to ensure your products arrive in perfect condition. Large items may ship on pallets.
Can I request eco-friendly packaging?
We're working on it! We're transitioning to recyclable and biodegradable packaging materials. Many of our shipments already use recycled cardboard and minimal plastic.
What if I need to intercept or return a package in transit?
Contact us immediately. We can request a package intercept with the carrier (fees apply). If it's already delivered, you'll need to initiate a return. Time is critical — act fast!
Do you ship to military addresses (APO/FPO)?
Yes! We ship to APO/FPO addresses via USPS. Delivery times vary (typically 7-21 days) depending on the military base location. Thank you for your service! 🇺🇸
Can I add insurance to my shipment?
All shipments include basic insurance. For high-value orders (over $500), we automatically add extra insurance. You can request additional coverage at checkout if needed.
What if my order is split into multiple shipments?
Some orders ship from different facilities or have staggered production times. You'll receive separate tracking numbers for each shipment. We try to consolidate whenever possible to save on shipping costs.
Do you offer white-glove or inside delivery?
For large trade show displays or bulk orders, yes! We can arrange freight delivery with inside delivery, setup, or installation services. Contact us for a custom quote.
Can I request a delivery time window?
Most carriers don't offer specific time windows for standard delivery. However, you can track your package in real-time and see estimated delivery times. Some carriers offer "delivery manager" services where you can customize delivery preferences.
What if I'm shipping to a business with limited receiving hours?
Add delivery instructions at checkout (e.g., "Business hours: 9am-5pm"). We'll pass this to the carrier. For guaranteed business-hours delivery, select a commercial delivery option.
Can I redirect my package to a different address after it ships?
Sometimes! UPS and FedEx offer package redirection services (fees apply). USPS offers "Informed Delivery" for address changes. Contact the carrier directly or reach out to us for help.
Do you include packing slips or invoices in the box?
Yes! Each shipment includes a packing slip with your order details. If you're sending products as gifts, let us know and we'll exclude pricing information.
What if I need tracking updates via text or phone?
Most carriers offer SMS tracking updates! When you receive your tracking number, visit the carrier's website and opt in to text notifications. You'll get real-time updates on your phone.
Can I ship directly to my customer (drop shipping)?
Yes! We can ship directly to your clients with your branding. Perfect for agencies, resellers, or businesses fulfilling client orders. Contact us to discuss drop shipping options and pricing.
How accurate are your estimated delivery dates?
Very accurate! Our estimates include production time + shipping time. 95% of orders arrive within the estimated window. Delays are rare and usually due to carrier issues (weather, holidays) beyond our control.
Pricing & Billing
Understanding costs and invoices.
How is pricing calculated?
Pricing is based on the product, quantity, customization options, and any add-ons you choose (like rush production or premium finishes).
You'll see the exact price before you order. No hidden fees. No surprises. What you see at checkout is what you pay.
You'll see the exact price before you order. No hidden fees. No surprises. What you see at checkout is what you pay.
Are there any hidden fees?
Nope. Zero hidden fees. The price you see at checkout includes everything: product, printing, and any add-ons you selected. Shipping is shown separately (and clearly) before you pay.
Can I get a custom quote?
Absolutely. For custom projects (like a 50-page catalog, custom packaging, or trade show booth design), request a custom quote and we'll get back to you in under 2 hours.
Do you offer monthly billing or retainers?
For ongoing services like SEO, social media management, or content creation, yes — we offer monthly retainers starting at $500/month.
For print products and one-time projects, you pay per order. No monthly commitments.
For print products and one-time projects, you pay per order. No monthly commitments.
Where can I see my invoices?
All invoices are available in your dashboard under Billing & Invoices. You can download PDFs, view payment history, and see upcoming charges (for retainer services).
Do you offer volume discounts for large orders?
Yes! Bulk pricing is automatic on most products. The more you order, the lower the per-unit cost. For custom volume pricing on very large orders (10,000+ units), contact our sales team.
Can I get a quote before ordering?
Absolutely! All pricing is visible before you order. Add items to your cart and customize options — you'll see the exact price at checkout. For custom projects, use our Custom Quote form.
Are prices listed per unit or per order?
Pricing is shown as per unit with the total calculated based on quantity. For example, if business cards are $0.10 each and you order 500, your total is $50 (plus shipping).
Do you charge setup fees or design fees?
No setup fees for standard products! If you need custom die-cutting, special tooling, or extensive design work, those costs are disclosed upfront before you order. Most products have zero setup fees.
What payment terms do you offer for businesses?
We offer Net-30, Net-60, and Net-90 terms for qualified business accounts with approved credit applications. Contact our billing team to apply.
Can I see pricing history for past orders?
Yes! Your order history shows exactly what you paid for each order, including itemized breakdowns. Perfect for budgeting and comparing costs over time.
Do prices include shipping?
Shipping is calculated separately at checkout based on your location and the shipping speed you select. The price you see before checkout is product-only.
What if prices change after I add something to my cart?
Prices are locked when you add items to your cart. If our pricing changes, your cart retains the original price for 30 days. After 30 days, cart prices update to current rates.
Can I get pricing in a different currency?
Currently, all pricing is in USD. For international customers, your credit card will convert to your local currency. We're working on multi-currency support for the future.
Do you offer student or nonprofit discounts?
Yes! Nonprofits and educational institutions qualify for special pricing on select products. Contact us with your 501(c)(3) documentation or .edu email to apply.
Can I get a refund if I find a lower price elsewhere?
We don't offer formal price matching, but we do strive to be competitive. If you find significantly better pricing for identical products/services, reach out — we'll see what we can do.
How do rush fees work?
Rush production fees vary by product and turnaround time (24hr, 48hr, 72hr). You'll see the exact rush fee at checkout. It's typically 25-50% of the base product cost.
What's the minimum order quantity?
Most products have no minimum! Order 1 business card or 10,000 — we'll print it. Some specialty items (custom die-cuts, embroidery) may have minimums listed on their product pages.
Can I split payment across multiple billing periods?
For large orders (over $5,000), we can arrange payment plans. Contact our billing team to discuss installment options. Standard orders are billed in full at checkout.
What if I'm tax-exempt?
Upload your tax exemption certificate (nonprofit, reseller, government entity) in your account settings. We'll verify it and remove sales tax from your future orders.
Do you charge for design revisions?
Minor revisions (text changes, color adjustments) are free. Major redesigns or extensive changes may incur design fees. During LiveDesign sessions, unlimited revisions are included in your session time.
Can I get pricing for a monthly retainer?
Yes! We offer monthly retainers for ongoing design, marketing, or print needs. Contact us to discuss your requirements and build a custom package.
What if I need to dispute a charge?
Contact us first! We resolve 99% of billing issues directly. Provide your order number and we'll investigate immediately. Chargebacks should be a last resort after contacting our team.
Do you offer early payment discounts?
For Net-30/60/90 accounts, we offer 2% off for paying within 10 days (2/10 Net 30 terms). This applies to invoices over $1,000. Discount is automatic if you pay early.
Can I see a price breakdown before ordering?
Absolutely! At checkout, you'll see: product cost, quantity discount, rush fees (if applicable), shipping, tax, and total. Everything is itemized before you confirm.
What payment methods do you accept for large orders?
For orders over $1,000, we accept: credit cards, ACH bank transfers, wire transfers, and company checks. Wire transfers are preferred for orders over $10,000.
Do you offer subscription pricing for recurring orders?
We're building a "Subscribe & Save" feature for recurring products (business cards, flyers, promo items). You'll get 10-15% off with automatic reorders. Coming soon!
Can I get wholesale pricing?
Yes! If you're reselling our products, we offer wholesale pricing with verified reseller accounts. Apply with your business license and resale certificate.
What if I was charged incorrectly?
Contact us immediately! Provide your order number and details of the discrepancy. We'll investigate and issue a refund or adjustment within 24-48 hours if there was an error.
Do you offer financing for large projects?
For projects over $10,000, we partner with financing companies to offer payment plans. Contact our sales team to discuss financing options and approval requirements.
Can I get a breakdown of what I've spent over time?
Yes! Your dashboard has a "Spending Report" showing monthly/yearly spending by category (print, design, digital, etc.). Perfect for budgeting and expense tracking.
What if I need to update my billing information?
Go to Account Settings > Billing and update your credit card, billing address, or payment method. Changes apply immediately to future orders.
Do you offer price locks for long-term contracts?
Yes! For annual contracts or high-volume commitments, we can lock in pricing for 12-24 months. Contact our sales team to negotiate terms.
Can I set spending limits or budget caps?
For enterprise accounts, we can set monthly spending limits and require manager approval for orders over certain amounts. Contact us to configure budget controls.
Products & Services
What we offer and what you can order.
What products and services do you offer?
Over 500 products and services across 9 categories:
• Websites + Apps: Website design, hosting, web apps
• Design + Branding: Logo design, brand guides, creative services
• Printing: Business cards, brochures, postcards, posters, catalogs
• Apparel + Uniforms: T-shirts, hoodies, hats, uniforms
• Promo + Swag: Pens, mugs, tote bags, keychains, and more
• Signs + Displays: Banners, yard signs, window graphics, trade show displays
• Events + Trade Shows: Booth design, event materials
• Digital Marketing: SEO, PPC, social media management
• Content + Media: Photography, videography, copywriting
• Websites + Apps: Website design, hosting, web apps
• Design + Branding: Logo design, brand guides, creative services
• Printing: Business cards, brochures, postcards, posters, catalogs
• Apparel + Uniforms: T-shirts, hoodies, hats, uniforms
• Promo + Swag: Pens, mugs, tote bags, keychains, and more
• Signs + Displays: Banners, yard signs, window graphics, trade show displays
• Events + Trade Shows: Booth design, event materials
• Digital Marketing: SEO, PPC, social media management
• Content + Media: Photography, videography, copywriting
Do you print business cards?
Yes! Business cards start at $20 for 250 cards. We offer:
• Standard, premium, and ultra-premium cardstocks
• Single or double-sided printing
• Matte, gloss, or soft-touch finishes
• Rounded corners, foil stamping, spot UV, embossing
Your Brand Profile is automatically applied, so you'll see a live preview with your logo and colors.
• Standard, premium, and ultra-premium cardstocks
• Single or double-sided printing
• Matte, gloss, or soft-touch finishes
• Rounded corners, foil stamping, spot UV, embossing
Your Brand Profile is automatically applied, so you'll see a live preview with your logo and colors.
Can you design and print custom packaging?
Yes! We design and print custom packaging: boxes, mailers, bags, labels, stickers, hang tags, and more.
Request a custom quote with your specs (size, quantity, materials) and we'll get back to you with pricing and production timeline.
Request a custom quote with your specs (size, quantity, materials) and we'll get back to you with pricing and production timeline.
Do you offer website design and hosting?
Yes! Website design starts at $1,500 for a custom WordPress site. Hosting is included for the first year, then $15/month after that.
All websites are mobile-optimized, SEO-ready, and automatically branded with your Brand Profile.
All websites are mobile-optimized, SEO-ready, and automatically branded with your Brand Profile.
Do you offer social media management?
Yes! Social media management starts at $600/month and includes:
• Content creation (graphics, captions, hashtags)
• Posting schedule (3-5 posts per week across platforms)
• Community management (responding to comments and messages)
• Monthly analytics and performance reports
We manage Instagram, Facebook, LinkedIn, Twitter, and TikTok.
• Content creation (graphics, captions, hashtags)
• Posting schedule (3-5 posts per week across platforms)
• Community management (responding to comments and messages)
• Monthly analytics and performance reports
We manage Instagram, Facebook, LinkedIn, Twitter, and TikTok.
Can I order samples of your products?
Yes! Most print products can be ordered as samples (single unit or small quantity) so you can check quality before committing to a large run. Sample pricing is available at checkout.
Do you offer custom product options not listed on your site?
Absolutely! If you need something unique (custom packaging, specialty materials, unusual sizes), fill out our Custom Quote form. We can source and produce almost anything.
What's the difference between digital and offset printing?
Digital printing is great for small runs (1-500 units) and quick turnaround. Offset printing is better for large runs (1,000+ units) with lower per-unit cost and premium quality. We use the best method for your order automatically.
Can I order products in different quantities for testing?
Yes! Order a small batch first, test it, then reorder in larger quantities. Your Brand Profile ensures consistency across all orders.
Do you offer eco-friendly or sustainable product options?
Yes! We offer recycled paper stocks, soy-based inks, biodegradable materials, and sustainably-sourced products. Look for the "Eco-Friendly" badge on product pages.
Can I see physical samples of paper stocks and finishes?
Yes! Request a free sample kit and we'll mail you physical samples of our paper stocks, finishes (matte, gloss, UV), and specialty options. Perfect for deciding what you want.
What file formats do you accept for printing?
We accept PDF, AI, EPS, PSD, INDD, PNG, and JPG. For best results, upload high-resolution PDFs (300 DPI minimum). We'll let you know if your file needs adjustments.
Do you offer variable data printing?
Yes! Perfect for direct mail campaigns where each piece has a unique name, address, or offer code. Upload your data and we'll personalize each item.
Can I order apparel in mixed sizes?
Absolutely! When ordering apparel, you can mix sizes (S, M, L, XL, etc.) in the same order. Just specify the quantity for each size at checkout.
What's the largest/smallest size you can print?
Smallest: Business cards (2" x 3.5"). Largest: Banners up to 10 ft x 50 ft. For anything outside these ranges, contact us for custom options.
Do you offer die-cutting or custom shapes?
Yes! Custom die-cutting for business cards, stickers, packaging, and more. Die-cutting fees vary by complexity. Simple shapes (rounded corners, circles) are usually free.
Can I add special finishes like foil or embossing?
Absolutely! We offer foil stamping (gold, silver, rose gold), embossing, debossing, spot UV, soft-touch lamination, and more. Premium finishes add wow factor to business cards, invitations, and packaging.
Do you offer fulfillment or kitting services?
Yes! We can assemble, package, and ship custom kits (welcome boxes, event swag bags, promotional mailers). Perfect for client gifts, employee onboarding, or event giveaways.
What's your return policy on products?
Custom-printed items are non-returnable (they have your branding). However, if there's a printing error, quality issue, or our mistake, we'll reprint for free. Blank promotional products can be returned within 30 days.
Can I order products without my branding?
Yes! Many promotional products (pens, notebooks, bags) are available blank. Great for buying in bulk and adding branding later, or for personal use.
Do you offer product mockups before printing?
Yes! All orders include a digital proof showing exactly how your product will look. We don't print until you approve it. For large orders, we can provide physical press proofs too.
Can I order products for resale?
Absolutely! Many customers resell our products. Apply for a wholesale account for better pricing. We can also drop-ship directly to your customers with your branding.
What's the shelf life of your printed products?
Printed products don't expire! Store them in a cool, dry place away from direct sunlight. Business cards, flyers, and brochures will last for years. Apparel and promo items last as long as the base product quality.
Do you offer white-label services for agencies?
Yes! Agencies can order products for their clients with no ZOOGABOOG! branding on the shipment or invoice. Perfect for maintaining your agency brand while using our fulfillment.
Can I see examples of past work?
Yes! Check our Case Studies page for real examples. We can also show you specific product samples during a consultation. (We can't share client work without permission, but we have plenty of examples.)
What if I need help choosing the right product?
Call us! Our team can recommend the best products for your needs, budget, and goals. We'll walk you through options, answer questions, and help you make the right choice.
Do you offer quantity breaks on pricing?
Yes! Most products have tiered pricing: the more you order, the lower the per-unit cost. You'll see the pricing breaks when customizing your order (e.g., 100 @ $1.00 each, 500 @ $0.75 each).
Can I order products in different colors or styles?
Absolutely! For apparel, promo products, and packaging, you can mix colors/styles in one order. Just specify the quantity for each variant at checkout.
What if I need a product that's not on your website?
Ask us! We have access to thousands of products beyond what's listed on our site. Fill out a Custom Quote form or call us — if it exists, we can probably get it for you.
Do you offer rush production on all products?
Most products can be rushed! Business cards, flyers, banners, and signage are usually available with 24-48 hour turnaround. Some specialty items (embroidery, custom packaging) require standard production times.
Can I order products for multiple locations or franchises?
Absolutely! Create multiple Brand Profiles (one per location) or use variable data printing to customize products for each location. We can ship directly to each address.
What quality guarantees do you offer?
100% satisfaction guarantee. If there's a printing error, quality defect, or our mistake, we'll reprint it for free or issue a full refund. We stand behind our work.
Do you offer design templates for products?
Yes! We have free downloadable templates for most products (business cards, flyers, banners, etc.) with bleed lines, safe zones, and specs. Check our Resources page.
Can I order products internationally?
Yes! We ship to Canada, Mexico, and select international destinations. International orders may have longer production/shipping times and customs fees. Contact us for international quotes.
Support & Account
Getting help and managing your account.
How do I contact customer support?
We're here to help! You can reach us via:
• Phone: 1-888-ZOOGABO (1-888-ZOOGABOOG (1-888-966-4226))
• Live Chat: Click the chat icon in the bottom-right corner
• Email: support@zoogaboog.com
• Dashboard Message: Send us a message from your dashboard
We're available Monday-Friday, 9am-6pm EST. Average response time: under 2 hours.
• Phone: 1-888-ZOOGABO (1-888-ZOOGABOOG (1-888-966-4226))
• Live Chat: Click the chat icon in the bottom-right corner
• Email: support@zoogaboog.com
• Dashboard Message: Send us a message from your dashboard
We're available Monday-Friday, 9am-6pm EST. Average response time: under 2 hours.
How do I reset my password?
Click "Forgot Password?" on the login page. Enter your email address and we'll send you a password reset link.
If you don't receive the email within 5 minutes, check your spam folder or contact support.
If you don't receive the email within 5 minutes, check your spam folder or contact support.
Can I delete my account?
Yes, but we'd hate to see you go! To delete your account, contact support and we'll process your request within 24 hours.
Keep in mind: deleting your account will permanently remove your Brand Profile, order history, and saved projects. This action cannot be undone.
Keep in mind: deleting your account will permanently remove your Brand Profile, order history, and saved projects. This action cannot be undone.
Do you have a referral program?
Yes! Refer a friend and you both get $50 in account credit when they place their first order over $100.
You can find your unique referral link in your dashboard under "Refer & Earn".
You can find your unique referral link in your dashboard under "Refer & Earn".
Do you offer training or onboarding?
Yes! After signing up, you'll receive a welcome email with links to video tutorials, setup guides, and best practices.
If you need hands-on help, you can book a free 30-minute onboarding call with our team. We'll walk you through the platform, set up your Brand Profile, and answer any questions.
If you need hands-on help, you can book a free 30-minute onboarding call with our team. We'll walk you through the platform, set up your Brand Profile, and answer any questions.
What are your customer support hours?
Monday-Friday, 9am-6pm EST. We respond to emails within 2 hours during business hours. For urgent issues, call us at 1-888-ZOOGABOOG (1-888-966-4226). After-hours messages are answered first thing the next business day.
How do I contact support?
Three ways: 1) Live chat in your dashboard, 2) Email support@zoogaboog.com, 3) Call 1-888-ZOOGABOOG (1-888-966-4226). Choose whichever is most convenient for you.
Can I request a callback instead of waiting on hold?
Yes! If our phone lines are busy, we offer callback requests. Leave your number and a brief message, and we'll call you back within 30 minutes (during business hours).
How do I update my account information?
Go to Account Settings in your dashboard. You can update your email, password, billing info, shipping addresses, and notification preferences. Changes apply immediately.
Can I add team members or sub-accounts?
Yes! Invite team members via Account Settings > Team. You can set permissions (view only, order, admin) for each person. Perfect for agencies or businesses with multiple employees.
How do I reset my password?
Click "Forgot Password?" on the login page. Enter your email and we'll send a reset link. The link expires after 1 hour for security. Still stuck? Contact support.
Can I close or delete my account?
Yes. Contact us to close your account. We'll archive your data for 30 days (in case you change your mind), then permanently delete it. Outstanding orders must be completed or canceled first.
What if I forget my account email?
Contact support at 1-888-ZOOGABOOG (1-888-966-4226) with your business name, phone number, or order details. We'll verify your identity and help you recover your account.
Do you offer training sessions or webinars?
Yes! We host monthly live webinars on topics like "Maximizing Your Brand Profile," "Ordering Like a Pro," and "Using LiveDesign." Check our Resources page for upcoming sessions.
Can I upgrade to a business or enterprise account?
Yes! Business accounts get volume discounts, dedicated account managers, priority support, and custom payment terms. Contact sales to upgrade.
What if I have a complaint or negative experience?
Tell us immediately. Email support@zoogaboog.com with "COMPLAINT" in the subject line. A manager will respond within 4 hours. We take feedback seriously and will make it right.
Do you offer discounts for loyal customers?
Yes! Customers who spend $5,000+ annually automatically qualify for VIP status with 10% off all orders, priority support, and exclusive perks. We reward loyalty!
Can I request a dedicated account manager?
Yes, for enterprise accounts. If you order regularly or have complex needs, we'll assign a dedicated account manager who knows your business and handles all your requests personally.
What if I need help outside of business hours?
Send an email or leave a voicemail. We'll respond first thing the next business day (usually by 9:30am EST). For true emergencies (printing errors on rush orders), we have an emergency line.
Can I provide feedback or suggest new features?
Please do! Email feedback@zoogaboog.com with your ideas. We actively build features based on customer requests. You'll hear back from our product team within a week.
Do you have a knowledge base or help center?
Yes! Our Help Center has hundreds of articles, video tutorials, and step-by-step guides. Access it from your dashboard or visit help.zoogaboog.com.
Can I merge multiple accounts into one?
Yes! Contact support and we'll merge your accounts, combining order history, Brand Profiles, and billing info. Perfect if you accidentally created multiple accounts.
What data do you collect and how is it used?
We collect account info, order history, and usage data to improve your experience. We never sell your data. Read our full Privacy Policy for details. Your trust is everything to us.
Can I export my data or order history?
Yes! Go to Account Settings > Data Export. You can download your order history, invoices, and Brand Profile files as a ZIP archive. Perfect for record-keeping or switching platforms.
What if I'm locked out of my account?
Accounts lock after 5 failed login attempts (security measure). Wait 30 minutes, then try again. Still locked? Contact support and we'll verify your identity and unlock it immediately.
Can I refer other businesses and earn rewards?
Yes! Our referral program gives you $50 credit for every business you refer (when they place their first order). They get $50 off too. Win-win! Check your dashboard for your unique referral link.
Do you offer phone support in languages other than English?
Currently, we offer support in English and Spanish. Let us know which language you prefer when you call or email. We're working on adding more languages.
What if I need help with design or creative direction?
Book a consultation! Our creative team offers free 15-minute consultations for strategy, design advice, or project planning. For deeper work, book a LiveDesign session or retainer package.
Can I save my favorite products or create wishlists?
Yes! Click the heart icon on any product to add it to your Favorites. Perfect for building a wishlist, planning future orders, or saving products you order regularly.
What if I have a technical issue with the website?
Report it immediately via live chat or email. Include: what you were trying to do, what happened, and what browser you're using. Screenshots help! We'll investigate ASAP and get you unblocked.
Do you have a mobile app?
Not yet, but it's on our roadmap! In the meantime, our website is fully mobile-responsive. You can browse, order, and manage your account from any smartphone or tablet.
Can I set up automated reorders for recurring products?
Coming soon! We're building an auto-reorder feature for products you buy regularly (business cards, marketing materials, etc.). You'll be able to set a schedule and we'll handle the rest.
What if I need a written quote for my boss or procurement team?
We'll create it for you! Add items to your cart, then click "Generate Quote" at checkout. We'll email a professional PDF quote with itemized pricing, specs, and delivery dates.
How secure is my account and payment information?
Bank-level security. We use 256-bit SSL encryption, PCI-compliant payment processing, and secure servers. Your data is encrypted at rest and in transit. We never store full credit card numbers.
Returns, Refunds, & Exchanges
Our policies for returns, refunds, and order corrections.
What is your return policy?
Requests for returns or refunds must be submitted within 7 days of delivery. After 7 days, orders are considered final and non-refundable. Custom-printed items are non-returnable unless defective or incorrect.
Can I return custom-printed products?
Custom-printed items are non-returnable because they're personalized with your branding. However, if there's a printing error, quality defect, or our mistake, we'll reprint for free or issue a full refund.
What qualifies for a refund or reprint?
Eligible for refund/reprint: Printing errors, wrong colors, damaged items, incorrect products shipped, quality defects.
NOT eligible: Change of mind, incorrect files submitted by you, approved proofs that matched what you uploaded, normal color variations between screen and print.
NOT eligible: Change of mind, incorrect files submitted by you, approved proofs that matched what you uploaded, normal color variations between screen and print.
How do I request a refund or return?
Submit through your dashboard: Go to Support Center > New Request. Include your order number, description of the issue, and photos showing the problem. We'll review within 3-5 business days.
How long do refunds take to process?
Once approved, refunds are returned to your original payment method within 7-10 business days. Your bank may take an additional 3-5 days to post the credit to your account.
Can I get store credit instead of a refund?
Yes! If approved for a refund, you can choose store credit instead. It's applied immediately to your account and never expires. Perfect if you plan to reorder.
What if I received damaged items?
Take photos immediately! Contact us within 7 days with photos showing the damage. Don't discard the items — the carrier may need to inspect them. We'll reprint or refund at no cost to you.
Who pays for return shipping?
If it's our fault (defective, damaged, incorrect), we cover all return shipping costs. If it's customer error (wrong files uploaded, change of mind), returns aren't accepted.
Can I return blank promotional products?
Yes! Blank promotional items (pens, notebooks, bags without printing) can be returned within 30 days in original, unused condition. Custom-printed promo items are non-returnable.
What if the colors don't match my screen?
Normal color variation is expected between screens and printed products. This doesn't qualify for refund/reprint. Order a sample kit or physical proof if exact color matching is critical.
Can I exchange an item for a different product?
We don't offer direct exchanges. If you're approved for a refund or store credit, you can use it to place a new order for a different product.
What if I approved the proof but don't like the final product?
If you approved the proof and the final product matches what you approved, it's not eligible for refund. This is why we strongly recommend reviewing proofs carefully before approval.
Can I get a partial refund for incorrect quantity?
Yes! If you received fewer items than ordered, we'll either ship the missing items for free or issue a partial refund for the quantity shortage.
What if I uploaded the wrong file by mistake?
If you uploaded the wrong file and approved the proof showing that file, the order is not eligible for refund. Always double-check your files and proofs before approving!
Can I return digital products or services?
Digital deliverables (websites, design files, hosting, marketing services) are non-refundable once delivered or activated, except if we fail to deliver the agreed-upon service.
What happens if I refuse the shipment?
If you refuse a shipment without a valid reason (defect, damage), you may be charged for shipping costs and a restocking fee. Contact us before refusing shipment.
Can I get a refund for rush production fees?
Rush fees are non-refundable once production begins. If we fail to meet the rush deadline, rush fees will be refunded automatically.
What if the product is defective but I threw away the packaging?
That's okay! We just need clear photos showing the defect. Packaging isn't required for defect claims, but the items themselves must be available for inspection if needed.
Can I return items after the 7-day window in special circumstances?
Exceptions are rare but possible. Contact us to explain your situation. We'll review on a case-by-case basis, especially for defects that weren't immediately visible.
Do you offer a satisfaction guarantee?
100% satisfaction guarantee! If there's a printing error, quality defect, or our mistake, we'll reprint it for free or issue a full refund. We stand behind our work.
What if I receive someone else's order?
Contact us immediately! We'll send your correct order ASAP (free expedited shipping) and arrange pickup of the incorrect order. You won't be charged for our error.
Can I return part of my order and keep the rest?
Yes! If only some items are defective or incorrect, you can return those items while keeping the good ones. We'll issue a partial refund or reprint just the problem items.
What documentation do I need to provide for a return?
Provide: 1) Order number, 2) Clear photos showing the issue, 3) Description of the problem. That's it! We keep the process simple.
Can I return items ordered through LiveDesign?
Same return policy applies! Since you approved designs in real-time during LiveDesign, returns are only accepted for printing errors or defects, not design changes.
What if I ordered the wrong quantity?
If you ordered the wrong quantity and we printed what you ordered, it's not eligible for return. Always double-check quantities before checkout!
Do you offer exchanges for different sizes (apparel)?
For custom-printed apparel, size exchanges aren't available. For blank apparel (no printing), exchanges are available within 30 days if unworn and in original condition.
Can I get a refund if I change my mind mid-production?
Once production starts, orders can't be refunded due to change of mind. Cancel before production begins for a full refund. Check order status in your dashboard.
What if the print quality is lower than expected?
If print quality doesn't meet our standards (blurry, faded, smudged), contact us with photos. We'll evaluate and either reprint or refund. Low-resolution files you uploaded won't qualify.
Can I return items purchased with a discount or promo code?
Yes! Refunds are issued for the actual amount paid after discounts. If you used a promo code, you'll be refunded the discounted price, not the original price.
What if I need a reprint but want to change the design?
If eligible for a reprint, we'll reprint the same design at no cost. If you want design changes, that's considered a new order and will be charged accordingly.
Do you have a money-back guarantee?
Yes, for defects and errors! If we make a mistake (printing error, quality defect, wrong item), you'll get a full refund or free reprint. Your satisfaction is guaranteed.
How do I track my refund status?
Check your dashboard under Support Center > My Requests. You'll see the status: Under Review, Approved, Refund Issued, etc. We'll email you at every status change.
Can I return items if my business closes?
Custom-printed items with your business branding can't be returned due to business closure. This falls under "change of circumstance," not a defect or error.
What's your final decision policy?
ZOOGABOOG! reserves the right to make the final determination on all refunds and returns. Our priority is protecting service integrity while ensuring fair treatment for clients. We're reasonable humans!
File & Artwork Requirements
Everything you need to know about file formats, resolution, and artwork prep.
What file formats do you accept?
We accept: PDF, AI, EPS, PSD, INDD, PNG, JPG, SVG, Sketch, XD, Figma, TIFF, and BMP. For best results, upload high-resolution PDFs (300 DPI minimum).
What's the best file format for print?
PDF is best. Export as high-quality PDF with fonts embedded, CMYK color mode, and proper bleed. AI and EPS are also excellent for vector artwork.
What resolution should my files be?
Minimum 300 DPI for print products. Higher is fine (350-600 DPI). Lower resolution (72-150 DPI) will result in pixelated, blurry prints and won't be accepted.
What is bleed and do I need it?
Bleed is extra artwork extending beyond the trim line (usually 0.125" on all sides). Yes, you need it for any design with background color or images that go to the edge. Without bleed, you'll get white borders.
What is a safe area?
The safe area is 0.25" from all edges. Keep important text, logos, and design elements inside this zone to prevent them from being trimmed off during cutting.
Should I use CMYK or RGB color mode?
CMYK for print, RGB for digital. Printed products require CMYK. RGB colors will be converted to CMYK, which may result in color shifts (especially bright blues and greens).
Do I need to outline my fonts?
Yes, or embed them. Outlined fonts prevent font substitution errors. In Illustrator/InDesign, go to Type > Create Outlines. For PDFs, ensure fonts are embedded when exporting.
What's the maximum file size I can upload?
50MB per file. If your file is larger, try compressing images, removing unused layers, or splitting into multiple files. Contact us if you need to upload larger files.
How many files can I upload per order?
Depends on the product. Business cards: 2 files (front/back). Spot gloss: 4 files. Large projects: Multiple files. You'll see upload limits during order customization.
Can I upload a Word or PowerPoint file?
Not recommended. Word/PowerPoint aren't designed for professional printing (low resolution, formatting issues). Export to high-res PDF first, or use our design services to convert it properly.
What if I don't have print-ready files?
No problem! Use our design services or LiveDesign. We'll create print-ready files for you. Upload reference images, logos, or rough drafts, and we'll handle the rest.
Do you provide design templates?
Yes! Download free templates with correct dimensions, bleed lines, and safe zones from our Resources page. Available for business cards, flyers, banners, and more.
Can you check my files before I order?
Absolutely! Upload your files and request a file review. We'll check resolution, color mode, bleed, fonts, and let you know if anything needs fixing — for free!
What if my file is rejected during upload?
You'll see an error message explaining why (resolution too low, wrong format, file too large). Fix the issue and re-upload. Contact support if you need help troubleshooting.
Should I convert RGB images to CMYK myself?
If possible, yes! You have more control over color conversion. We'll convert RGB to CMYK automatically if you don't, but results may vary. Use Adobe Photoshop or Illustrator for best conversion.
What's the difference between vector and raster files?
Vector: Scalable without quality loss (AI, EPS, SVG). Perfect for logos. Raster: Pixel-based, resolution-dependent (JPG, PNG). Best for photos. Use vector whenever possible.
Can I use images from Google Images?
Not recommended. Most are copyrighted and low-resolution. Use stock photo sites (Adobe Stock, Unsplash, Pexels) or your own photos. We're not liable for copyright infringement.
How do I know if my file is high enough resolution?
In Photoshop: Image > Image Size. Check "Resolution" (should be 300+ pixels/inch) and "Resample" (should be off). Or upload your file and we'll tell you if resolution is too low.
What if I only have a low-resolution logo?
We can help! Our designers can recreate your logo as a high-res vector file. Upload what you have, and we'll provide a quote for vectorization.
Do you accept Canva files?
Export to PDF first! Canva files (.canva) won't upload. Go to Share > Download > PDF Print (with bleed and crop marks). Set quality to "Professional (300 DPI)".
What color profile should I use?
US Web Coated (SWOP) v2 for CMYK. This is the industry standard for commercial printing in the US. Most print shops use this profile.
Can I use Pantone/spot colors?
Yes, for specific products! Spot color printing is available for select items at an additional cost. Most orders use CMYK process printing. Contact us for spot color quotes.
What if my file dimensions don't match the product size?
Your file will be rejected with instructions. For example, business cards must be 3.5" x 2" (+ 0.125" bleed). Download our templates to ensure correct dimensions.
Do you accept compressed (ZIP) files?
Yes! If you have multiple files or very large files, ZIP them together. We'll extract and review all files inside. Make sure individual files still meet our requirements.
What if I'm using non-standard fonts?
Outline them or embed them. Custom/premium fonts may not be available on our systems. Outlining converts text to shapes, ensuring it looks exactly as you designed.
Can I use transparencies or effects in my design?
Yes, but flatten them! Transparencies, drop shadows, and blending modes should be flattened before export. In Illustrator/InDesign: Object > Flatten Transparency.
What if I need to make changes after uploading?
Before approval, you can re-upload files anytime. After approving your proof, contact us — we'll cancel and restart the order so you can upload new files.
Do you offer file preparation services?
Yes! If your files aren't print-ready (wrong format, low res, missing bleed), we can fix them for a small fee. Add "File Prep" to your order or request a quote.
What if I accidentally uploaded the wrong file?
Before proof approval, just re-upload the correct file. After approval, contact us ASAP — if production hasn't started, we can swap the file. If printed, you'll need to reorder.
Can I upload files from cloud storage (Dropbox, Google Drive)?
Yes! Paste a shareable link during file upload, or download the file from cloud storage and upload directly. Ensure link permissions allow us to access/download.
What's the best way to export a PDF for printing?
Adobe Illustrator/InDesign: File > Export > Adobe PDF (Print). Set to "High Quality Print" or "PDF/X-1a". Include bleed (0.125"), embed fonts, use CMYK. Photoshop: Save As > Photoshop PDF > Highest quality.
Do you support PDF/X formats?
Yes! PDF/X-1a and PDF/X-4 are preferred. These formats are optimized for professional printing, ensuring color accuracy and no missing fonts/images.
What if my Brand Profile has my logo — do I still need to upload it?
Depends on the product. For items using your Brand Profile, we'll pull your logo automatically. For custom designs, upload the complete design file with all elements positioned as you want them.
Proofs & Approvals
How the proof review and approval workflow works.
What is a proof?
A proof is a digital preview showing exactly how your product will look before we print it. It includes your uploaded artwork, colors, layout, and final dimensions. We don't print until you approve it!
Do all orders require proof approval?
Yes! All custom-printed orders require your approval before production. This ensures you're 100% happy with the design. Blank products (no printing) don't require proofs.
How long does it take to receive my proof?
Most proofs are ready within 24-48 hours after uploading your files. Rush orders receive proofs faster (6-12 hours). You'll get an email when your proof is ready to review.
Where do I review and approve my proof?
Log into your dashboard and go to Orders > [Your Order] > Review Proof. You'll see the proof image and buttons to Approve or Request Changes. Proofs are also emailed to you.
What should I look for when reviewing a proof?
Check: 1) Spelling and grammar, 2) Colors look correct, 3) Logo/images are clear, 4) Layout and alignment, 5) Contact info is accurate, 6) Nothing is cut off.
Can I request changes to my proof?
Yes! Click "Request Changes" and describe what needs fixing. We'll make revisions and send a new proof. Minor changes are free (text edits, color tweaks). Major redesigns may incur fees.
How many revisions am I allowed?
2 free revisions included. Additional revisions may incur design fees (usually $25-50 depending on complexity). We'll notify you before charging for extra revisions.
What happens after I approve the proof?
Your order moves to production immediately! We'll print/produce exactly what you approved. You'll receive tracking info once it ships. Approval is final — no changes after this point.
Can I cancel my order before approving the proof?
Yes, for a full refund! Before proof approval, you can cancel anytime. After approval, the order is in production and cancellation isn't possible.
What if I don't respond to my proof?
We'll send reminder emails. If we don't hear from you after 7 days, the proof will auto-approve and move to production. Respond promptly to avoid auto-approval!
Can I get a physical proof instead of digital?
Yes, for large orders! Physical press proofs are available for orders over $1,000 or when exact color matching is critical. Additional fees and production time apply. Request when ordering.
Will the colors on my screen match the printed colors?
Close, but not exact. Every screen displays colors differently. Printed colors (CMYK) have a narrower range than screens (RGB). Order a sample kit if exact color matching is critical.
Can someone else on my team approve the proof?
Yes! Add team members to your account (Account Settings > Team). Give them permission to approve proofs. They'll receive proof notifications and can approve on your behalf.
What if I approve the proof by mistake?
Contact us immediately! If production hasn't started, we can revert the approval. Once production begins (usually within hours), we can't stop it. Time is critical!
Can I download my proof for team review?
Yes! Click "Download Proof" on the review page. You'll get a high-res PDF. Share it with your team, clients, or anyone who needs to review before approval.
How do I request specific changes to my proof?
Click "Request Changes" and be specific: "Change phone number to 555-1234" or "Make logo 20% larger." Include screenshots with markups if helpful. Clear instructions = faster revisions!
Can I see multiple proof options before choosing?
Yes, with design services! Request "multiple concepts" when ordering. We'll create 2-3 design options for you to choose from. LiveDesign customers see options in real-time during the session.
What if my proof looks different than my uploaded file?
This may be due to: 1) RGB to CMYK color conversion, 2) Font substitution (didn't outline fonts), 3) Missing bleed. Request changes and we'll fix it!
Can I approve part of my order and change other parts?
Yes! If your order has multiple items (front/back, multiple designs), you can approve some and request changes to others. We'll produce approved items first.
How long do I have to review and approve my proof?
7 days before auto-approval. We recommend reviewing within 24-48 hours to keep your project on schedule. Production time doesn't start until you approve.
What if I need more time to review?
Contact us! We can extend the review period. Just let us know you need more time before the 7-day deadline. Your order will stay on hold until you're ready.
Can I see a proof before placing my order?
Not typically. Proofs are created after ordering. However, you can request a mockup or use LiveDesign to see designs before committing to an order.
What's the difference between a proof and a mockup?
Proof: Actual print-ready file showing exactly what will be printed. Mockup: Visual representation (often 3D) showing the product in use. Proofs are for approval; mockups are for visualization.
Do you send proofs for reorders?
If reordering the exact same design with no changes, proofs aren't required (but available on request). If you've made ANY changes, you'll receive a new proof to approve.
Can I request a video walkthrough of my proof?
Yes! For complex projects, request a proof review call. Our team will walk you through the proof via video chat, answer questions, and document any changes needed.
What if I find an error after approving?
If it's our error: We'll reprint free. If you approved an error in the proof: Unfortunately, you're responsible. This is why we urge careful review before approval!
Can I approve via email instead of logging in?
Yes! Reply to the proof notification email with "APPROVED" to approve. For changes, reply with your revision requests. Dashboard approval is preferred for tracking purposes.
Do you keep a record of approved proofs?
Yes, forever! All approved proofs are stored in your account under Order History. Download them anytime for your records or to reference for future reorders.
What if I need to compare my proof to previous versions?
All proof revisions are saved with version numbers (v1, v2, v3). You can view and download all previous versions from your order page to compare changes.
Can I request a proof for products I haven't ordered yet?
Use LiveDesign or request a mockup! These services let you see designs before committing to an order. Standard proofs are only available after placing an order.
What format are proofs provided in?
Proofs are displayed as high-resolution images (PNG/JPG) in your dashboard and downloadable as PDF. This ensures you can view them on any device without special software.
Can I get a proof that shows bleed and trim marks?
Yes! Request a "print-ready proof with marks" when ordering. This shows the full bleed area, trim lines, and safe zones — helpful if you want to see the technical layout.
What's your proof accuracy guarantee?
What you see is what you get! If the printed product doesn't match your approved proof (and it's our error), we'll reprint for free or issue a full refund. Proofs are 99.9% accurate.
Privacy & Security
How we protect your data, payments, and personal information.
How secure is my payment information?
Bank-level security. We use 256-bit SSL encryption and PCI-compliant payment processing. We never store full credit card numbers — only encrypted tokens. Your payment data is safe.
What personal data do you collect?
We collect: Name, email, phone, billing/shipping addresses, payment info, order history, and uploaded files. This data is used solely to fulfill orders and improve your experience.
Do you sell my data to third parties?
Never. We will NEVER sell, rent, or share your personal information with third parties for marketing purposes. Your trust is everything to us.
Who has access to my uploaded files?
Only authorized ZOOGABOOG! staff working on your order. Files are stored on secure servers with encryption. We never share your designs with anyone outside our production team.
Are my files stored after my order is complete?
Yes, for your convenience! Files are stored indefinitely so you can reorder easily. You can delete files anytime from your dashboard (Account Settings > Delete Files).
Can I request deletion of my account and data?
Yes, absolutely. Contact us to request account deletion. We'll permanently delete your personal data within 30 days. Order/invoice records may be retained for 7 years (legal/tax requirements).
Do you use cookies?
Yes. We use cookies to remember your login, cart contents, and preferences. You can disable cookies in your browser, but some features may not work properly. See our Cookie Policy for details.
Are you GDPR compliant?
Yes! We comply with GDPR, CCPA, and other data protection regulations. You have the right to access, correct, delete, or export your personal data. Contact us to exercise these rights.
How do you protect against data breaches?
Multiple layers: 1) Encrypted databases, 2) Secure servers with firewalls, 3) Regular security audits, 4) Staff training, 5) 2FA authentication option. We take security seriously.
What happens if there's a data breach?
We'll notify affected users within 72 hours and provide clear instructions on protective measures. To date, ZOOGABOOG! has never experienced a data breach.
Can I enable two-factor authentication (2FA)?
Yes! Enable 2FA in Account Settings > Security. We support SMS codes and authenticator apps (Google Authenticator, Authy). 2FA adds an extra layer of protection to your account.
What third-party services do you share data with?
We share minimal data with: Payment processors (Stripe), Shipping carriers (USPS, UPS, FedEx), Email service (for order notifications). All partners have strict data protection agreements.
How long do you retain my personal data?
As long as your account is active. After account deletion, personal data is removed within 30 days. Financial records (invoices, payments) are retained for 7 years per legal requirements.
Can I see what data you have about me?
Yes! Request a data export from Account Settings > Privacy. You'll receive a downloadable file with all your personal data, order history, and uploaded files.
Is my password encrypted?
Yes, with industry-standard hashing. We use bcrypt encryption for passwords. We can never see your actual password — only a secure, irreversible hash. Even our staff can't access your password.
What if I suspect unauthorized access to my account?
Contact us immediately! We'll lock your account, investigate, and help you secure it. Change your password ASAP. Check Account Settings > Login History to see recent access.
Do you track my activity on your website?
Basic analytics only. We track page views, clicks, and cart behavior to improve user experience. No personal identifiers are shared with third parties. You can opt out via Do Not Track browser settings.
Are my design files confidential?
100% confidential. We'll never use your designs for marketing, portfolios, or examples without explicit written permission. We can sign NDAs if required for sensitive projects.
Can I update my privacy preferences?
Yes! Go to Account Settings > Privacy & Communication. Control email preferences, data sharing options, and marketing consent. Changes apply immediately.
Do you use my email for marketing without permission?
Never. Marketing emails are opt-in only. You'll receive order/account notifications regardless, but marketing emails require your explicit consent. Unsubscribe anytime.
What's your data backup policy?
Daily encrypted backups stored on separate secure servers. In the unlikely event of data loss, we can restore your account and files within 24 hours.
Can I control who sees my order history?
Yes! Team members you invite can have view-only, order-only, or admin access. Configure permissions in Account Settings > Team Management. Only you have full account access.
Are you CCPA compliant (California residents)?
Yes! California residents have additional rights under CCPA: right to know, delete, opt-out, and non-discrimination. Contact us to exercise these rights.
Do you encrypt data in transit and at rest?
Yes, both! All data transmitted to/from our servers uses SSL/TLS encryption. Data stored in our databases is encrypted at rest using AES-256 encryption.
Can I request a copy of your privacy policy?
It's public! View our full Privacy Policy at zoogaboog.com/privacy or in your dashboard footer. It's written in plain English, not legal jargon.
What if I'm under 18?
ZOOGABOOG! is for users 18 and older. If you're under 18, have a parent/guardian create the account. We don't knowingly collect data from minors.
How do you handle subpoenas or legal requests for data?
We comply with valid legal requests but fight overly broad ones. We'll notify you if possible (unless prohibited by law). We provide only the minimum data required by law.
Can I opt out of data collection entirely?
Not entirely. We need basic data (name, email, payment) to fulfill orders. You can opt out of non-essential tracking (analytics, marketing) in Account Settings > Privacy.
What's your policy on government surveillance?
We don't provide backdoor access to any government. We comply with legal orders when required but challenge overly broad requests. Your privacy is our priority.
Do you have a Data Protection Officer (DPO)?
Yes! Contact our DPO for any privacy concerns: privacy@zoogaboog.com. They'll respond within 48 hours and handle all data protection inquiries.
Are there any countries where my data might be processed?
Your data is primarily stored and processed in US-based servers. Some third-party services (payment processing, email) may process data in other countries with adequate data protection laws.
How transparent are you about data usage?
Completely transparent. Our Privacy Policy explains exactly what we collect, why, and how it's used. We publish annual transparency reports showing data requests received. No hidden data practices.
Can I contact you about privacy concerns?
Always! Email privacy@zoogaboog.com or call 1-888-ZOOGABOOG (1-888-966-4226). We take privacy seriously and will address any concerns promptly and thoroughly.
Order Modifications & Cancellations
How to change or cancel orders before and after production.
How secure is my payment information?
Bank-level security. We use 256-bit SSL encryption and PCI-compliant payment processing. We never store full credit card numbers — only encrypted tokens. Your payment data is safe.
What personal data do you collect?
We collect: Name, email, phone, billing/shipping addresses, payment info, order history, and uploaded files. This data is used solely to fulfill orders and improve your experience.
Do you sell my data to third parties?
Never. We will NEVER sell, rent, or share your personal information with third parties for marketing purposes. Your trust is everything to us.
Who has access to my uploaded files?
Only authorized ZOOGABOOG! staff working on your order. Files are stored on secure servers with encryption. We never share your designs with anyone outside our production team.
Are my files stored after my order is complete?
Yes, for your convenience! Files are stored indefinitely so you can reorder easily. You can delete files anytime from your dashboard (Account Settings > Delete Files).
Can I request deletion of my account and data?
Yes, absolutely. Contact us to request account deletion. We'll permanently delete your personal data within 30 days. Order/invoice records may be retained for 7 years (legal/tax requirements).
Do you use cookies?
Yes. We use cookies to remember your login, cart contents, and preferences. You can disable cookies in your browser, but some features may not work properly. See our Cookie Policy for details.
Are you GDPR compliant?
Yes! We comply with GDPR, CCPA, and other data protection regulations. You have the right to access, correct, delete, or export your personal data. Contact us to exercise these rights.
How do you protect against data breaches?
Multiple layers: 1) Encrypted databases, 2) Secure servers with firewalls, 3) Regular security audits, 4) Staff training, 5) 2FA authentication option. We take security seriously.
What happens if there's a data breach?
We'll notify affected users within 72 hours and provide clear instructions on protective measures. To date, ZOOGABOOG! has never experienced a data breach.
Can I enable two-factor authentication (2FA)?
Yes! Enable 2FA in Account Settings > Security. We support SMS codes and authenticator apps (Google Authenticator, Authy). 2FA adds an extra layer of protection to your account.
What third-party services do you share data with?
We share minimal data with: Payment processors (Stripe), Shipping carriers (USPS, UPS, FedEx), Email service (for order notifications). All partners have strict data protection agreements.
How long do you retain my personal data?
As long as your account is active. After account deletion, personal data is removed within 30 days. Financial records (invoices, payments) are retained for 7 years per legal requirements.
Can I see what data you have about me?
Yes! Request a data export from Account Settings > Privacy. You'll receive a downloadable file with all your personal data, order history, and uploaded files.
Is my password encrypted?
Yes, with industry-standard hashing. We use bcrypt encryption for passwords. We can never see your actual password — only a secure, irreversible hash. Even our staff can't access your password.
What if I suspect unauthorized access to my account?
Contact us immediately! We'll lock your account, investigate, and help you secure it. Change your password ASAP. Check Account Settings > Login History to see recent access.
Do you track my activity on your website?
Basic analytics only. We track page views, clicks, and cart behavior to improve user experience. No personal identifiers are shared with third parties. You can opt out via Do Not Track browser settings.
Are my design files confidential?
100% confidential. We'll never use your designs for marketing, portfolios, or examples without explicit written permission. We can sign NDAs if required for sensitive projects.
Can I update my privacy preferences?
Yes! Go to Account Settings > Privacy & Communication. Control email preferences, data sharing options, and marketing consent. Changes apply immediately.
Do you use my email for marketing without permission?
Never. Marketing emails are opt-in only. You'll receive order/account notifications regardless, but marketing emails require your explicit consent. Unsubscribe anytime.
What's your data backup policy?
Daily encrypted backups stored on separate secure servers. In the unlikely event of data loss, we can restore your account and files within 24 hours.
Can I control who sees my order history?
Yes! Team members you invite can have view-only, order-only, or admin access. Configure permissions in Account Settings > Team Management. Only you have full account access.
Are you CCPA compliant (California residents)?
Yes! California residents have additional rights under CCPA: right to know, delete, opt-out, and non-discrimination. Contact us to exercise these rights.
Do you encrypt data in transit and at rest?
Yes, both! All data transmitted to/from our servers uses SSL/TLS encryption. Data stored in our databases is encrypted at rest using AES-256 encryption.
Can I request a copy of your privacy policy?
It's public! View our full Privacy Policy at zoogaboog.com/privacy or in your dashboard footer. It's written in plain English, not legal jargon.
What if I'm under 18?
ZOOGABOOG! is for users 18 and older. If you're under 18, have a parent/guardian create the account. We don't knowingly collect data from minors.
How do you handle subpoenas or legal requests for data?
We comply with valid legal requests but fight overly broad ones. We'll notify you if possible (unless prohibited by law). We provide only the minimum data required by law.
Can I opt out of data collection entirely?
Not entirely. We need basic data (name, email, payment) to fulfill orders. You can opt out of non-essential tracking (analytics, marketing) in Account Settings > Privacy.
What's your policy on government surveillance?
We don't provide backdoor access to any government. We comply with legal orders when required but challenge overly broad requests. Your privacy is our priority.
Do you have a Data Protection Officer (DPO)?
Yes! Contact our DPO for any privacy concerns: privacy@zoogaboog.com. They'll respond within 48 hours and handle all data protection inquiries.
Are there any countries where my data might be processed?
Your data is primarily stored and processed in US-based servers. Some third-party services (payment processing, email) may process data in other countries with adequate data protection laws.
How transparent are you about data usage?
Completely transparent. Our Privacy Policy explains exactly what we collect, why, and how it's used. We publish annual transparency reports showing data requests received. No hidden data practices.
Can I contact you about privacy concerns?
Always! Email privacy@zoogaboog.com or call 1-888-ZOOGABOOG (1-888-966-4226). We take privacy seriously and will address any concerns promptly and thoroughly.
