Terms of Service

These Terms of Service ("Terms") govern your use of ZOOGABOOG!, meaning the platform, website, and services we offer. By creating an account or placing an order, you agree to these Terms. They work alongside our Privacy Policy and Cookie Policy.

1. What ZOOGABOOG! is

ZOOGABOOG! is a single platform where small business owners can order branded marketing materials and services (print, signage, apparel, promo, web, and design) all under one account, with their brand applied consistently.

To deliver those products and services, we may use trusted fulfillment partners (printers, shippers, hosting providers, contract designers). From your side it's still one platform, one account, one point of contact. Us.

Doc and our use of AI

Doc is our AI assistant. Doc can look up real prices from the catalog, so the numbers are not made up. But a "starts from" price is a starting point, not a final quote: options, quantities, and shipping move it. Your order confirmation is the number that counts. Doc is not a contract, and a human always checks the work before anything is produced.

We use AI the way we use every other tool in the shop, when it makes the work better or faster, and not when it doesn't. Most of what leaves here is still made by hand.

In practice that means real and stock photography, not generated images. A person does the layout. A person sets up the press file. And if you would rather talk to a human than to Doc, call us. That is always an option.

2. Accounts and eligibility

• Age: you must be at least 18 to use ZOOGABOOG!.
• Accuracy: give us truthful and current information at sign-up and update it when it changes.
• Account security: you are responsible for keeping your password private and for any activity that happens under your account.
• One account per business: please don't create multiple accounts to game promotions, pricing, or features.
• Authorized use: if you sign up on behalf of a business, you represent that you have authority to bind that business to these Terms.
• Team members: the account owner can invite other people and choose what each one is allowed to do. Some of those permissions include billing, so a teammate can pay an invoice or cancel a plan. Anything your teammates do counts as the account doing it, so invite people you trust. Only the owner can close the account.

We may suspend or terminate accounts that violate these Terms, engage in fraud, or abuse the platform. See Section 12 (Termination).

3. Pricing, payment, and refunds

Platform access

There is no platform subscription and no platform fee. Your account, your brand profile, and every price on the site are free to have and free to look at. You pay when you order something.

Some services bill monthly. A care plan is one plan at one price, shown before you sign up and listed on the care plan page. You cancel any time from inside your account. Every website we build comes with the Care Plan: it is required with every website build, not an add-on. Two things are not month to month, and we say so on their own pages before you buy: SEO and Ads Management run three months first, because results take that long. And the Free Rebuild promotion carries a 12-month Care Plan minimum, described below.

Those two terms are handled by a person, not automatically.

When a care plan starts billing: the Care Plan that comes with a website we build for you bills starting the day the site goes live, not the day you ordered. If you bought a plan on its own, for a site that is already up, it bills when you buy it. Either way you cancel any time inside your account, subject only to the Free Rebuild minimum below.

The Free Rebuild promotion

The Free Rebuild is a limited promotion for businesses that already have a website, on any platform. It is for independent businesses only (no chains or franchise locations). You apply, and a person on our team reviews every application. Nothing is promised until we approve yours, and spots are limited. If we approve it, we rebuild up to 5 pages of your site at no charge.

A Free Rebuild site runs on the Care Plan at $100 a month, with a 12-month minimum that starts the day the site goes live. If you cancel early, you do not owe the remaining months. We take the site down, or you can pay $500 to keep it. Your domain and your content are always yours and go with you either way. After the 12 months, the Care Plan is month to month and you cancel any time inside your account.

If you signed up for the free rebuild before September 22, 2026: you keep the terms you signed up under. Your site files become yours after 12 paid months, or you can buy them out any time sooner for $900, and canceling before 12 paid months takes down the site we host.

How pricing works

• The total price shown at checkout is what you pay. It covers production, our platform services, payment processing, and standard support.
• Shipping and applicable taxes are calculated at checkout based on your address.
• If pricing or specs change after an order is placed, we'll contact you before charging more. Existing orders are honored at the price you agreed to.

Custom quotes

Some work does not have a shelf price, so we price it by hand. When your quote is ready we email you a private link. You can open it, read the whole thing, and accept or decline it without creating an account. The link expires after a while, and if yours has gone stale just ask us for a fresh one. Accepting a quote is what sets the price, the specs, and these Terms for that job.

Payment

• Most orders are captured when you place them. Website builds, and any order of $1,000 or more, are split into three payments instead: 40% to start, 40% when the work goes out for your review, and 20% at the end (for a website, when it launches; for anything else, at final approval). Each one is invoiced as you get there, so you are never charged for a stage you have not reached.
• Monthly plans bill on their own schedule, described above, not at checkout. The Free Rebuild build itself is free, and its Care Plan bills starting the day the site goes live.
• Accepted methods: major credit/debit cards (Visa, Mastercard, American Express, Discover), processed by Stripe.
• If a payment is declined or charged back, we may pause the order until it's resolved and may restrict accounts with repeated failed payments.
• Invoices and receipts are available in your account dashboard.

Refunds, cancellations, and quality issues

• Before production starts: you can cancel for a full refund.
• After production starts: we may not be able to cancel, or may charge for work already completed and materials already consumed.
• If we made a mistake: if a product is damaged in transit, defective, or doesn't match what you approved, contact us within 7 days of delivery and we'll make it right with a reprint, replacement, or refund.
• Refund timing: approved refunds are processed within 7-10 business days back to the original payment method.
• See our Refund & Returns Policy for the full details.

4. Your content and ours

Your content stays yours

You own the logos, designs, images, copy, and any other content you upload to ZOOGABOOG!. Your domain is yours too. We never hold either one. Site files we build for you are a separate thing: on a paid build they are yours, period. On the Free Rebuild, the 12-month Care Plan minimum and the $500 buyout in section 3 apply, and that is spelled out on the Free Rebuild page before you apply. If you signed up for the free rebuild before September 22, 2026, your original terms apply instead: the files become yours after 12 paid months, or for $900 any time sooner. By uploading your content, you give us a limited, non-exclusive license to use it only as needed to:

• Display it in your account so you can use it.
• Apply it to the products you order.
• Share it with the fulfillment partners required to produce your order.
• Store it so you can reorder later.

We will not use your designs in our marketing or share them publicly without your permission.

What you can upload

Print artwork uploads take PDF, AI, EPS, JPG and PNG. Custom quote and website intake uploads also take SVG, PSD, TIFF, WebP and common office files, up to 20MB each. Reference files and message attachments take images, PDFs and documents; each box shows its own size limit. Not sure what you have? Send it anyway and we will sort it out.

Your responsibilities

• You represent that you own or have the right to use everything you upload.
• Don't upload copyrighted images, trademarked logos, or otherwise protected content you don't have rights to.
• If a third party claims your content infringes their rights, you're responsible. We may pause or remove infringing content while the claim is resolved.

Our platform

The ZOOGABOOG! name, logo, character (Doc), the LiveDesign service mark, the platform code, the visual design, and the underlying technology are owned by ZOOGABOOG! or our licensors. You may not copy, scrape, reverse-engineer, or redistribute them without our written permission.

5. Fulfillment, timelines, and quality

Order timelines posted on the site are estimates based on current production and shipping conditions. They are not guarantees. We'll keep you posted on order status, and if there's a delay we'll tell you what we know.

Proofs and approvals

Our rule is that nothing goes to production until someone on your account approves the proof in the dashboard. That approval is what we build against. So a typo, a color, or a size that you approved is not a defect. Take your time with it, and if something looks off, tell us and we will fix it before it runs. That part is free and we would much rather do it then.

Quality is on us. If your order arrives damaged, defective, or doesn't match what you approved, we'll make it right per Section 3 (Refunds and quality issues).

6. Acceptable use

Don't use ZOOGABOOG! to:

• Break the law or violate anyone else's rights.
• Upload illegal, hateful, obscene, defamatory, or harmful content.
• Infringe on someone else's intellectual property.
• Harass, threaten, or abuse our team or other users.
• Scrape, crawl, or reverse-engineer the platform.
• Create fake accounts, manipulate reviews, or game promotions.
• Introduce malware or attempt to disrupt the service.
• Resell or rebrand ZOOGABOOG! services as your own without a written agreement.
• Impersonate ZOOGABOOG!, our staff, or otherwise misrepresent affiliation.

Violating any of the above may result in immediate account suspension, order cancellation without refund for the violating order, and (where warranted) legal action.

7. Changes to the platform

We're constantly improving ZOOGABOOG!. We may add, modify, or remove features at any time. We'll communicate significant changes in advance when we reasonably can, but we're not liable for losses arising from platform changes, scheduled maintenance, or feature removals.

Pricing and offers may change going forward, but already-placed orders are honored at the price you agreed to.

8. Disclaimers and limitation of liability

To the maximum extent permitted by law:

• The platform is provided "as is" and "as available," without warranties of any kind (express or implied).
• We don't guarantee that the platform will be uninterrupted, error-free, or fully secure.
• Our total aggregate liability for any claim related to ZOOGABOOG! is limited to the amount you paid us for the specific order at issue, or for a monthly plan, the amount you paid us for that plan in the three months before the claim.
• We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost business, or lost data, even if we were advised of the possibility.

9. Things outside our control (force majeure)

We're not liable for delays or failures caused by events outside our reasonable control, including natural disasters, public health emergencies, acts of government, labor disputes, supply-chain disruptions, cyberattacks, infrastructure outages, and similar events. We'll do our best to minimize disruption and keep you informed; performance timelines may extend by the length of the event.

10. Indemnification

You agree to defend and hold ZOOGABOOG!, its owners, employees, and partners harmless from any third-party claims, damages, or reasonable legal fees arising out of:

• Your violation of these Terms.
• Content you uploaded that infringes someone else's intellectual property or other rights.
• Your misuse of the platform.

11. Disputes and arbitration

Informal first. If you have a complaint, please email legal@zoogaboog.com first. We'll try to resolve it in good faith within 30 days.

Binding arbitration. If we can't resolve a dispute informally, both sides agree to settle it through binding arbitration under the rules of the American Arbitration Association (AAA), in California, before a single arbitrator. The arbitrator's decision is final and binding.

Class action waiver. Disputes are resolved individually, not as part of a class, collective, or representative action.

Small claims court. Either side may still bring qualifying claims in small claims court located in California. Each side pays its own arbitration costs unless the arbitrator awards otherwise; for consumer disputes under $75,000, ZOOGABOOG! will cover AAA filing fees.

12. Termination

You can close your account from your settings once your open work is wrapped up. Only the account owner can do this. If the account still has active orders, unpaid invoices, or projects in progress, the button will tell you so and stop, because closing on top of live work would strand it. Contact us and we will help you finish those first, then close the account for you. If you are not sure what is still open, don't worry, just ask and we will figure it out together.

Closing deactivates the account rather than erasing everything behind it. We keep the records we are required to keep, for example order and tax records. Our Privacy Policy covers how long we hold what.

If you are on a Free Rebuild Care Plan and have not finished the 12-month minimum, closing the account also takes down the site we host for you, unless you pay the $500 buyout to keep it. Your domain and your content are still yours, and we hand them over. If you signed up for the free rebuild before September 22, 2026, your original terms apply instead: the site files become yours after 12 paid months, or for $900 any time sooner. This term, and the three month SEO and Ads Management term, are handled by a person, not automatically.

We may suspend or close accounts that break these Terms, run fraud, or harm other people here. Fraud we stop on the spot. Everything else, we will call you first, because most of the time it is a misunderstanding and a phone call fixes it.

13. Electronic communications

By using ZOOGABOOG!, you agree to receive service-related communications electronically: order updates, security alerts, billing notices, and notices of changes to these Terms or the Privacy Policy. These may come by email, in-app notification, or dashboard alert.

Marketing email is opt-in and you can unsubscribe anytime. Even if you opt out of marketing, you'll still receive transactional and account-related messages.

14. Changes to these Terms

We may update these Terms when our practices, features, or applicable law change. For material changes we'll update the Effective date at the top and notify active account holders by email or in-app notice. Continued use of the platform after a material change means you accept the updated Terms.

15. Other legal bits

• Governing law: these Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.
• Entire agreement: these Terms together with the Privacy Policy, Cookie Policy, Refund & Returns Policy, and any order-specific terms make up the entire agreement between you and ZOOGABOOG!.
• Severability: if any provision is found unenforceable, the rest remains in effect.
• No waiver: not enforcing a right doesn't waive it for the future.
• Assignment: you may not transfer your account or these Terms; we may assign them to a successor (for example, in a merger or acquisition).
• Headings: section headings are for convenience and don't affect interpretation.
• Survival: sections on intellectual property, indemnification, liability limits, and dispute resolution survive termination of these Terms.

16. Contact

Questions about these Terms, or need to file a formal notice?

Fair to you. Fair to us.

These Terms exist so nobody has to guess. Everything above is written the way we would want it written to us.