Privacy Policy

At ZOOGABOOG!, we believe transparency builds trust. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information. We're committed to protecting your privacy while delivering exceptional service.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business name, and billing address when you register or place orders
• Design Content: Files, images, text, logos, and other creative materials you upload for product customization
• Payment Information: Credit card details, billing address (processed securely through our payment processor)
• Communication Data: Messages, feedback, support requests, and correspondence with our team
• Project Preferences: Product selections, vendor preferences, saved designs, and order history

Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent, click patterns, and navigation behavior
• Device Information: Browser type, operating system, IP address, device identifiers, and screen resolution
• Cookies & Tracking: Session cookies, preference cookies, analytics cookies (see our Cookie Policy for details). You can manage analytics cookies using our cookie banner or through browser settings.
• Performance Data: Load times, errors, and technical diagnostics to improve platform stability

Information from Third Parties

• Vendor Partners: Order status updates, fulfillment data, and quality feedback
• Payment Processors: Transaction confirmation, fraud detection signals
• Analytics Providers: Aggregated traffic patterns and user behavior insights

2. How We Use Your Information

We use your data to:

• Process Orders: Match you with qualified vendors, coordinate production, manage fulfillment, and handle payments
• Enhance Your Experience: Personalize recommendations, save your preferences, and streamline repeat orders
• Communicate: Send order updates, respond to support requests, share relevant tips and best practices
• Improve Our Platform: Analyze usage patterns, identify pain points, optimize features, and fix bugs
• Ensure Security: Detect fraud, prevent abuse, protect intellectual property, and maintain platform integrity
• Comply with Legal Obligations: Meet tax requirements, respond to legal requests, and enforce our Terms of Service
• Marketing (with consent): Share new features, promotional offers, industry insights (you can opt out anytime)

3. How We Share Your Information

We share data only when necessary:

With Vendor Partners

When you place an order, we share relevant information (design files, specifications, shipping address) with the selected vendor to fulfill your order. Vendors are contractually obligated to use your data solely for order fulfillment and maintain confidentiality.

With Service Providers

We work with trusted third parties for payment processing (Stripe/PayPal), cloud hosting (AWS), analytics (Google Analytics), email delivery, and client support tools. These providers access data only to perform services on our behalf.

For Legal Reasons

We may disclose data if required by law, court order, subpoena, or to protect the rights, property, and safety of ZOOGABOOG!, our clients, vendors, or the public.

Business Transfers

If ZOOGABOOG! is acquired, merged, or restructured, your data may be transferred as part of that transaction. We'll notify you and ensure the new entity respects this Privacy Policy.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted between your browser and our servers uses 256-bit SSL/TLS encryption
• Secure Storage: Data at rest is encrypted and hosted on AWS (Amazon Web Services) in the United States. Backups are encrypted and stored in AWS S3 with restricted access.
• Access Controls: Role-based permissions limit employee access to only what's necessary for their job
• Regular Audits: We conduct security assessments, vulnerability scans, and penetration testing
• Payment Security: Credit card information is processed through PCI-DSS compliant payment processors—we never store full card numbers

While we take data security seriously, no system is 100% impenetrable. If you suspect unauthorized access to your account, contact us immediately at support@zoogaboog.com.

5. Your Rights & Choices

You have control over your data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information in your account settings
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails via the link in any promotional message or in your account settings
• Cookie Control: Manage cookie preferences through your browser settings (see our Cookie Policy)
• Data Portability: Request your data in a machine-readable format to transfer to another service

To exercise any of these rights, email us at privacy@zoogaboog.com or contact support. We'll respond within 30 days.

6. Data Retention

We retain your data only as long as necessary:

• Active Accounts: Data retained for the duration of your account plus 7 years for tax/legal compliance
• Order Records: Kept for 7 years to comply with business record-keeping laws
• Design Files: Stored for 2 years after your last order to facilitate reorders; you can request earlier deletion
• Marketing Data: Removed within 30 days after you opt out or close your account
• Analytics Data: Aggregated, anonymized data may be retained indefinitely for trend analysis
• Backup Archives: Encrypted backups stored on AWS S3 for disaster recovery, retained for 90 days before permanent deletion

7. Children's Privacy

ZOOGABOOG! is designed for businesses and individuals 18+ years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with their data, contact us immediately, and we'll delete it promptly.

8. International Users

ZOOGABOOG! is based in the United States and primarily serves U.S.-based clients. If you're accessing our platform from outside the U.S., your data may be transferred to and processed in the U.S., where privacy laws may differ. By using ZOOGABOOG!, you consent to this transfer.

9. Third-Party Links

Our platform may contain links to vendor websites, partner sites, or other third-party resources. We're not responsible for their privacy practices. We encourage you to review their privacy policies before sharing your information.

10. California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and its amendments (California Privacy Rights Act - CPRA):

• Right to Know: Request details about the personal data we collect, including categories, sources, purposes, and third parties we share with
• Right to Delete: Request deletion of your personal data (subject to legal retention requirements)
• Right to Opt Out: Opt out of any data sharing for advertising purposes (we don't sell data, but you can opt out of targeted advertising)
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit: Limit the use and disclosure of sensitive personal information
• Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights

To exercise these rights, email privacy@zoogaboog.com with "California Privacy Request" in the subject line. We'll verify your identity and respond within 45 days.

11. Changes to This Policy

We may update this Privacy Policy to reflect new features, legal requirements, or business practices. We'll notify you of significant changes via email or a prominent notice on our platform. The "Last Updated" date at the top indicates the most recent revision. Continued use of ZOOGABOOG! after changes take effect constitutes your acceptance.

12. Contact Us

Questions, concerns, or data requests? We're here to help:

Your Privacy = Our Priority

We're building ZOOGABOOG! with integrity, transparency, and respect for your data. Thank you for trusting us with your business.