Order Modifications & Cancellations
Need to change or cancel an order? Contact us right away: before production starts we can usually update or cancel it for free, and once printing begins we cannot stop it. Speed matters, so call 1-888-ZOOGABOOG the moment something needs to change.
Order Modifications & Cancellations
How to change or cancel orders before and after production.
Can I change my order after I place it?
Usually yes, if we have not started production. Send us a message or open the Orders page in your dashboard and tell us what needs to change. Once a job goes to press we normally cannot change it, so the sooner you tell us the better.
Can I cancel my order?
You can cancel from the Orders page in your dashboard before production starts. After that, give us a call at 1-888-ZOOGABOOG (1-888-966-4226) and we will tell you honestly where your job is and what is still possible.
Can I change my shipping address?
If your order has not shipped yet, message us with the new address and we will update it. Once a package is with the carrier we may not be able to redirect it, so tell us as soon as you can.
Can I change the quantity on my order?
Before production starts, yes. Message us with the quantity you want and we will send you the updated price first, so nothing changes on your card without you seeing it. After it goes to press, the quantity is set.
What if I uploaded the wrong file?
It happens, and it is an easy fix if you catch it early. Before you approve your proof you can simply upload the correct file. After approval, message us right away and we will check whether your job has started yet.
Can I cancel a care plan or monthly service?
Yes. You can cancel from the billing page in your dashboard, or just message us and we will take care of it. No long contract, no hoops. The one exception is the Free Rebuild promotion, which has a 12-month Care Plan minimum that is spelled out on its page before you apply.
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