Shipping & Delivery
Most print products take about 4 to 6 business days to produce, then 2 to 7 days in transit, and every product page shows its exact turnaround before you order. Rush options exist for almost everything. Here is how shipping, tracking, and delivery work.
Frequently Asked Questions
Got questions? We've got answers.
Everything you need to know about ZOOGABOOG!, from getting started to shipping and everything in between.
Shipping & Delivery
Everything about shipping times and tracking.
How long does shipping take?
It depends on the product, and you'll see the exact turnaround on every product page before you order. As a rough guide:
• Most print products: about 4-6 business days to produce, then 2-7 days shipping
• Apparel (screen printing): about 1 to 3 weeks depending on the product
• Signs + banners: about 3-4 business days to produce, plus shipping
• Custom products: varies by complexity (we'll give you an estimate upfront)
Rush options are available for most products if you need it faster.
• Most print products: about 4-6 business days to produce, then 2-7 days shipping
• Apparel (screen printing): about 1 to 3 weeks depending on the product
• Signs + banners: about 3-4 business days to produce, plus shipping
• Custom products: varies by complexity (we'll give you an estimate upfront)
Rush options are available for most products if you need it faster.
Do you offer rush shipping?
Yes! Most print products can be rushed for an additional fee. Options include:
• Rush Production: 1-2 day production time (add $50-$150 depending on product)
• Overnight Shipping: Receive your order the next business day (pricing varies by weight and location)
• 2-Day Shipping: Receive your order in 2 business days
Rush options are shown at checkout if available for your product.
• Rush Production: 1-2 day production time (add $50-$150 depending on product)
• Overnight Shipping: Receive your order the next business day (pricing varies by weight and location)
• 2-Day Shipping: Receive your order in 2 business days
Rush options are shown at checkout if available for your product.
How much does shipping cost?
Shipping costs vary based on product weight, size, and your location. You'll see exact shipping costs at checkout before you pay.
Free shipping is available on orders over $200 (standard ground shipping only).
Free shipping is available on orders over $200 (standard ground shipping only).
Can I track my order?
Absolutely. As soon as your order ships, you'll receive a tracking number via email. You can also track your order from your dashboard.
You'll get real-time updates: "In Production", "Shipped", "Out for Delivery", etc.
You'll get real-time updates: "In Production", "Shipped", "Out for Delivery", etc.
Do you ship internationally?
Yes! We ship to Canada, Mexico, and select international destinations. Shipping times and costs vary by location.
International orders may be subject to customs fees and duties (not included in our pricing). Contact us for a custom international shipping quote.
International orders may be subject to customs fees and duties (not included in our pricing). Contact us for a custom international shipping quote.
What shipping carriers do you use?
We primarily use USPS, UPS, and FedEx. The carrier depends on the product size, weight, destination, and shipping speed you select. We choose the most reliable and cost-effective option for your order.
Can I choose my shipping carrier?
For most orders, we select the best carrier automatically. However, if you have a strong preference (e.g., USPS for PO boxes, UPS for signature required), add a note at checkout and we'll accommodate if possible.
Do you offer free shipping?
Yes, on select products and promotions! We run free shipping offers regularly. Sign up for our email list or check our homepage for current promotions. Standard shipping is calculated at checkout based on weight and destination.
What if I need something shipped to multiple addresses?
We can do that! Place separate orders for each address, or contact us for bulk/split shipments. Perfect for franchises, multi-location businesses, or sending branded gifts to clients/employees.
Can I ship to a PO Box?
Yes! Most products can ship to PO Boxes via USPS. However, large items (banners, trade show displays) require a physical address for UPS/FedEx delivery.
What if I'm not home when the package arrives?
Most packages will be left at your door. If signature is required, the carrier will leave a notice and attempt redelivery, or you can pick it up at their facility. You can track the package and leave delivery instructions via the carrier's website.
Can I request signature confirmation?
Yes! Add signature confirmation at checkout for an additional fee. This ensures someone is present to receive the package - great for high-value orders or secure locations.
What if my package is lost or stolen?
Contact us immediately. We'll file a claim with the carrier and either replace the order or issue a refund. All shipments are insured, so you're covered.
What if my package arrives damaged?
Take photos and contact us within 48 hours. We'll file a damage claim and reprint your order for free. Don't throw away the damaged items - the carrier may need to inspect them.
Can I change my shipping address after placing my order?
Contact us ASAP! If the order hasn't shipped yet, we can update the address. Once it's shipped, we'll work with the carrier to reroute it (fees may apply).
Do you offer Saturday or Sunday delivery?
Yes, for an additional fee! Select Saturday/Sunday delivery at checkout (available in select areas via UPS/FedEx). Perfect for time-sensitive events or when you need delivery on a specific day.
Can I pick up my order instead of having it shipped?
Not currently - we're an online-only platform without retail locations. However, we offer expedited shipping that's often faster than driving to a local shop!
What if tracking shows "delivered" but I didn't receive my package?
Check with neighbors, building management, or alternate delivery locations. Sometimes carriers mark packages as "delivered" slightly early. If it's still missing after 48 hours, contact us and we'll investigate with the carrier.
Do you offer rush production AND rush shipping?
Yes! Select both at checkout. Rush production gets it printed faster, rush shipping gets it to you faster. Combined, you can get most products in 24-48 hours (vs. the standard 5-10 days).
Can I schedule a specific delivery date?
We can't guarantee a specific date, but we can estimate delivery windows. For events with firm deadlines, order early and consider rush production/shipping. Contact us if you have date-critical needs.
What packaging do you use?
We use sturdy cardboard boxes, padded envelopes, and protective packaging (bubble wrap, cardboard inserts) to ensure your products arrive in perfect condition. Large items may ship on pallets.
Can I request eco-friendly packaging?
We're working on it! We're transitioning to recyclable and biodegradable packaging materials. Many of our shipments already use recycled cardboard and minimal plastic.
What if I need to intercept or return a package in transit?
Contact us immediately. We can request a package intercept with the carrier (fees apply). If it's already delivered, you'll need to initiate a return. Time is critical - act fast!
Do you ship to military addresses (APO/FPO)?
Yes! We ship to APO/FPO addresses via USPS. Delivery times vary (typically 7-21 days) depending on the military base location. Thank you for your service! 🇺🇸
Can I add insurance to my shipment?
All shipments include basic insurance. For high-value orders (over $500), we automatically add extra insurance. You can request additional coverage at checkout if needed.
What if my order is split into multiple shipments?
Some orders ship from different facilities or have staggered production times. You'll receive separate tracking numbers for each shipment. We try to consolidate whenever possible to save on shipping costs.
Do you offer white-glove or inside delivery?
For large trade show displays or bulk orders, yes! We can arrange freight delivery with inside delivery, setup, or installation services. Contact us for a custom quote.
Can I request a delivery time window?
Most carriers don't offer specific time windows for standard delivery. However, you can track your package in real-time and see estimated delivery times. Some carriers offer "delivery manager" services where you can customize delivery preferences.
What if I'm shipping to a business with limited receiving hours?
Add delivery instructions at checkout (e.g., "Business hours: 9am-5pm"). We'll pass this to the carrier. For guaranteed business-hours delivery, select a commercial delivery option.
Can I redirect my package to a different address after it ships?
Sometimes! UPS and FedEx offer package redirection services (fees apply). USPS offers "Informed Delivery" for address changes. Contact the carrier directly or reach out to us for help.
Do you include packing slips or invoices in the box?
Yes! Each shipment includes a packing slip with your order details. If you're sending products as gifts, let us know and we'll exclude pricing information.
What if I need tracking updates via text or phone?
Most carriers offer SMS tracking updates! When you receive your tracking number, visit the carrier's website and opt in to text notifications. You'll get real-time updates on your phone.
Can I ship directly to my customer (drop shipping)?
Yes! We can ship directly to your clients with your branding. Perfect for agencies, resellers, or businesses fulfilling client orders. Contact us to discuss drop shipping options and pricing.
How accurate are your estimated delivery dates?
Very accurate! Our estimates include production time + shipping time. 95% of orders arrive within the estimated window. Delays are rare and usually due to carrier issues (weather, holidays) beyond our control.
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