Shipping & Delivery
Most print products take about 4 to 6 business days to produce, then 2 to 7 days in transit, and every product page shows its exact turnaround before you order. Rush options exist for almost everything. Here is how shipping, tracking, and delivery work.
Shipping & Delivery
Everything about shipping times and tracking.
How long does shipping take?
It depends on the product. Every print product page lists its own turnaround, and you will see it before you order, plus shipping time on top of that. Services are done in house and say their own timing on their own pages. Tell Doc the product you have in mind and he can look it up for you.
Do you offer rush shipping?
Rush is available on most print. The fee depends on the product and the shipping method you pick, so choose it at checkout, or ask Doc for the product you want and he can check.
What is your turnaround time?
Turnaround is listed on each print product page and it varies by product, with shipping time on top of that. Services say their own timing on their own pages. Tell Doc which product you are looking at and he can check the turnaround for you.
Where are you located? Can I pick up my order?
We are an online shop and we ship across the USA. There is no walk in counter or pickup window, so everything comes to you by carrier.
How much does shipping cost?
Shipping costs vary based on product weight, size, and your location. You'll see exact shipping costs at checkout before you pay.
Some products include free shipping; when they do, it's shown right on the product page and at checkout.
Some products include free shipping; when they do, it's shown right on the product page and at checkout.
Can I track my order?
Absolutely. As soon as your order ships, you'll receive a tracking number via email. You can also track your order from your dashboard.
You'll get real-time updates: "In Production", "Shipped", "Out for Delivery", etc.
You'll get real-time updates: "In Production", "Shipped", "Out for Delivery", etc.
Do you ship internationally?
We ship across North America. USA orders (all 50 states) go right through checkout, no calls needed.
Canada and Mexico are also possible, but you'll need to call us first at 1-888-ZOOGABOOG (1-888-966-4226) to set it up. Those orders can't be placed through checkout.
Outside the USA, Canada, and Mexico, we're not able to ship at this time.
Canada and Mexico are also possible, but you'll need to call us first at 1-888-ZOOGABOOG (1-888-966-4226) to set it up. Those orders can't be placed through checkout.
Outside the USA, Canada, and Mexico, we're not able to ship at this time.
What shipping carriers do you use?
We primarily use USPS, UPS, and FedEx. The carrier depends on the product size, weight, destination, and shipping speed you select. We choose the most reliable and cost-effective option for your order.
Can I choose my shipping carrier?
For most orders, we select the best carrier automatically. However, if you have a strong preference (e.g., USPS for PO boxes, UPS for signature required), add a note at checkout and we'll accommodate if possible.
Do you offer free shipping?
On select products, yes! Some products include free shipping, and when they do it's shown right on the product page and at checkout, so there are no surprises. There's no sitewide free shipping minimum right now. Standard shipping is calculated at checkout based on weight and destination.
What if I need something shipped to multiple addresses?
We can do that! Place separate orders for each address, or contact us for bulk/split shipments. Perfect for franchises, multi-location businesses, or sending branded gifts to clients/employees.
Can I ship to a PO Box?
Yes! Most products can ship to PO Boxes via USPS. However, large items (banners, trade show displays) require a physical address for UPS/FedEx delivery.
What if I'm not home when the package arrives?
Most packages will be left at your door. If signature is required, the carrier will leave a notice and attempt redelivery, or you can pick it up at their facility. You can track the package and leave delivery instructions via the carrier's website.
Can I request signature confirmation?
Yes! Add signature confirmation at checkout for an additional fee. This ensures someone is present to receive the package, great for high-value orders or secure locations.
What if my package is lost or stolen?
Contact us immediately. We'll file a claim with the carrier and either replace the order or issue a refund. All shipments are insured, so you're covered.
What if my package arrives damaged?
Take photos and contact us within 48 hours. We'll file a damage claim and reprint your order for free. Don't throw away the damaged items, the carrier may need to inspect them.
Can I change my shipping address after placing my order?
Contact us ASAP! If the order hasn't shipped yet, we can update the address. Once it's shipped, we'll work with the carrier to reroute it (fees may apply).
Do you offer Saturday or Sunday delivery?
Yes, for an additional fee! Select Saturday/Sunday delivery at checkout (available in select areas via UPS/FedEx). Perfect for time-sensitive events or when you need delivery on a specific day.
Can I pick up my order instead of having it shipped?
Not currently, we're an online shop without retail locations. However, we offer expedited shipping that's often faster than driving to a local shop!
What if tracking shows "delivered" but I didn't receive my package?
Check with neighbors, building management, or alternate delivery locations. Sometimes carriers mark packages as "delivered" slightly early. If it's still missing after 48 hours, contact us and we'll investigate with the carrier.
Do you offer rush production AND rush shipping?
Rush is available on most print. The fee depends on the product and the shipping method you pick, so choose it at checkout, or ask Doc for the product you want and he can check.
Can I schedule a specific delivery date?
We can't guarantee a specific date, but we can estimate delivery windows. For events with firm deadlines, order early and consider rush production/shipping. Contact us if you have date-critical needs.
What packaging do you use?
We use sturdy cardboard boxes, padded envelopes, and protective packaging (bubble wrap, cardboard inserts) to ensure your products arrive in perfect condition. Large items may ship on pallets.
Can I request eco-friendly packaging?
We're working on it! We're transitioning to recyclable and biodegradable packaging materials. Many of our shipments already use recycled cardboard and minimal plastic.
What if I need to intercept or return a package in transit?
Contact us immediately. We can request a package intercept with the carrier (fees apply). If it's already delivered, you'll need to initiate a return. Time is critical, act fast!
Do you ship to military addresses (APO/FPO)?
Yes! We ship to APO/FPO addresses via USPS. Delivery times vary (typically 7 to 21 days) depending on the military base location. Thank you for your service! 🇺🇸
Can I add insurance to my shipment?
Shipments go out with the carrier's standard coverage. If your order is high value and you want extra coverage on it, tell us before it ships and we will look into what is available.
What if my order is split into multiple shipments?
Some orders ship from different facilities or have staggered production times. You'll receive separate tracking numbers for each shipment. We try to consolidate whenever possible to save on shipping costs.
Do you offer white-glove or inside delivery?
For large trade show displays or bulk orders, yes! We can arrange freight delivery with inside delivery, setup, or installation services. Contact us for a custom quote.
Can I request a delivery time window?
Most carriers don't offer specific time windows for standard delivery. However, you can track your package in real-time and see estimated delivery times. Some carriers offer "delivery manager" services where you can customize delivery preferences.
What if I'm shipping to a business with limited receiving hours?
Add delivery instructions at checkout (e.g., "Business hours: 9am to 5pm"). We'll pass this to the carrier. For guaranteed business-hours delivery, select a commercial delivery option.
Can I redirect my package to a different address after it ships?
Sometimes! UPS and FedEx offer package redirection services (fees apply). USPS offers "Informed Delivery" for address changes. Contact the carrier directly or message us for help.
Do you include packing slips or invoices in the box?
Yes! Each shipment includes a packing slip with your order details. If you're sending products as gifts, let us know and we'll exclude pricing information.
What if I need tracking updates via text or phone?
Most carriers offer SMS tracking updates! When you receive your tracking number, visit the carrier's website and opt in to text notifications. You'll get real-time updates on your phone.
Can I ship directly to my customer (drop shipping)?
Yes! We can ship directly to your clients with your branding. Perfect for agencies, resellers, or businesses fulfilling client orders. Contact us to discuss drop shipping options and pricing.
How accurate are your estimated delivery dates?
Our estimates include production time plus shipping time. When a delay happens it is usually a carrier issue (weather, holidays) beyond our control, and we tell you as soon as we know.
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