Ordering & Payment
Ordering is simple: pick a product, watch your branding appear in the live preview, approve your proof, and check out. We accept all major cards and ACH, bulk discounts apply automatically, and if we ever make a mistake we fix it free. The details are below.
Ordering & Payment
How to place orders and manage payments.
How do I place an order?
Browse products, select what you need, customize your options (quantity, size, color, etc.), and add to cart. Your Brand Profile is automatically applied, so you'll see a live preview with your branding.
Review your proof, make any changes, and checkout. You'll receive a confirmation email immediately.
Review your proof, make any changes, and checkout. You'll receive a confirmation email immediately.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover).
All payments are securely processed. We never store your full credit card information.
All payments are securely processed. We never store your full credit card information.
Do you offer payment plans or financing?
For big projects like website builds, yes: payment is split into three milestones (40% to start, 40% when your build goes out for review, 20% at launch), so you never pay for the whole thing up front. Everyday product orders are paid in full at checkout.
We don't offer third-party financing like Klarna or Affirm at this time.
We don't offer third-party financing like Klarna or Affirm at this time.
Can I get a refund?
If it's our fault, absolutely. If we made a printing error, shipped the wrong product, or missed a deadline, we'll reprint it for free or issue a full refund.
If you approved the proof and changed your mind later, we can't refund custom orders (we already printed them). This is why we always send proofs for approval before printing.
If you approved the proof and changed your mind later, we can't refund custom orders (we already printed them). This is why we always send proofs for approval before printing.
Do you offer bulk discounts?
Yes! Most print products have automatic bulk pricing built in. The more you order, the lower the per-unit price.
You'll see the exact price breaks on the product page as you change the quantity, before you add anything to the cart.
You'll see the exact price breaks on the product page as you change the quantity, before you add anything to the cart.
Can I save items to a wishlist or cart for later?
Yes! Your cart is saved automatically. You can add items, log out, and come back days later, everything will still be there waiting for you.
How do I apply a discount or promo code?
At checkout, there's a "Promo Code" field. Enter your code and click "Apply." The discount will be reflected in your total immediately. Codes are case-sensitive, so enter them exactly as shown.
Can I split payment between multiple cards?
Not currently. You'll need to pay with one payment method per order. If you need to split costs, consider placing separate orders.
Do you charge sales tax?
Yes, where required by law. Sales tax is calculated based on your shipping address and local tax rates. You'll see the exact tax amount at checkout before confirming your order.
Can I get a tax-exempt status?
Yes! If you're a nonprofit, government entity, or have a resale certificate, send your tax-exempt documentation to our support team. We'll verify it and make sure your future orders are handled correctly.
How do I view my order history?
Log in to your dashboard and click "Orders." You'll see every order you've ever placed with tracking info, invoices, and the ability to reorder with one click.
Can I reorder a previous purchase?
Absolutely! Go to your order history, find the order, and click "Reorder." It'll be added to your cart with the exact same specs. You can adjust quantities or details before checking out.
What if I made a mistake on my order?
Contact us ASAP. If your order hasn't gone to production yet, we can update it for free. Once it's printing, we can't make changes. This is why we send proofs for approval before printing.
Can I cancel an order after placing it?
Maybe. If the order hasn't gone to production, we can cancel and refund you. Once it's printing, we can't stop it. Contact support immediately if you need to cancel.
Do you save my credit card information?
We never store your full credit card number. Payments are processed through secure, PCI-compliant payment processors. You can save cards for faster checkout, but only the last 4 digits are visible.
Can I get a receipt or invoice?
Yes! You'll receive an email receipt immediately after placing your order. You can also download PDF invoices anytime from your order history in your dashboard.
Do you offer Net-30 payment terms?
Net-30 is possible for established accounts with an order history behind them. Call us and ask. We will tell you straight whether we can do it for your business.
Can I use purchase orders (POs)?
Sometimes. Orders on the site are paid by card at checkout. If your business or office has to buy by PO, call us before you order and we will tell you straight whether we can invoice the job.
What if my payment is declined?
Double-check your card details (number, expiration, CVV, billing address). If it's still declining, contact your bank, they may have flagged it as suspicious. You can also try a different payment method.
Can I pay with PayPal or Apple Pay?
Not right now. Checkout takes any major credit or debit card. PayPal and Apple Pay are not available yet; we'll announce it when they are.
How do I update my billing address?
Go to your account settings and update your billing information. This will apply to future orders. Past orders retain the billing address used at the time of purchase.
Can I set up auto-reorder for recurring products?
Not yet, but we're building a "Subscribe & Save" feature for recurring orders (business cards, flyers, promo items). You'll be able to set it and forget it.
What if I need a rush order?
Need it faster? Tell us on the order or call and we'll check what's possible. Rush fees vary by product and shipping method.
Can I order samples before placing a bulk order?
Yes! For most print products, the easiest way is to order the smallest quantity first and check the quality before committing to a large run. Not sure what makes the best sample? Contact us and we'll point you the right way.
Do you offer price matching?
We don't have a formal price matching policy, but we do try hard to stay competitive. If you have a quote from somewhere else, we're happy to take a look at it with you.
Can I combine multiple products into one shipment?
Absolutely! Add everything to your cart and check out once. If the products have similar production times, we'll ship them together to save on shipping costs.
What happens if I'm not satisfied with my order?
Contact us immediately. If there's a quality issue or printing error, we'll reprint it for free. If you approved the proof and changed your mind, we'll work with you to find a solution.
Can I order as a guest without creating an account?
No, an account is required. BUT it takes 2 minutes to create, it's 100% free, and you'll have access to your Brand Profile, order history, and reordering forever. It's worth it.
How long do I have to approve my proof?
We'll have your first proof to you the same day when you order by 11am Pacific, and the next business day after that. You have 72 hours to approve or request changes. After 72 hours, we'll follow up. If we don't hear back after 7 days, the order is automatically approved and sent to production.
Can I expedite proof approval?
Tell us it is urgent, in the order notes or on the phone, and we will move it up the stack. Same-day proofs are already normal here when you order by 11am Pacific, so most of the time you do not need to ask.
What if I need to change my order after approving the proof?
Contact support IMMEDIATELY. If it hasn't gone to production yet, we can usually make changes. Once it's printing, we can't stop it. Speed is critical here.
Do you offer loyalty rewards or points?
Not yet, but we're building a rewards program! When it launches, you'll earn points on every purchase that can be redeemed for discounts, free products, and exclusive perks.
Can I leave a review or feedback on my order?
Yes, please! After your order is delivered, you'll receive an email asking for feedback. Your reviews help us improve and help other customers make informed decisions.
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