Ordering & Payment
Ordering is simple: pick a product, watch your branding appear in the live preview, approve your proof, and check out. We accept all major cards and ACH, bulk discounts apply automatically, and if we ever make a mistake we fix it free. The details are below.
Frequently Asked Questions
Got questions? We've got answers.
Everything you need to know about ZOOGABOOG!, from getting started to shipping and everything in between.
Ordering & Payment
How to place orders and manage payments.
How do I place an order?
Browse products, select what you need, customize your options (quantity, size, color, etc.), and add to cart. Your Brand Profile is automatically applied, so you'll see a live preview with your branding.
Review your proof, make any changes, and checkout. You'll receive a confirmation email immediately.
Review your proof, make any changes, and checkout. You'll receive a confirmation email immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and ACH bank transfers for larger orders.
All payments are securely processed. We never store your full credit card information.
All payments are securely processed. We never store your full credit card information.
Do you offer payment plans or financing?
Yes! For orders over $500, we offer payment plans through Klarna and Affirm. You can split your payment into 4 interest-free installments or opt for longer-term financing.
Options are shown at checkout based on your order total.
Options are shown at checkout based on your order total.
Can I get a refund?
If it's our fault, absolutely. If we made a printing error, shipped the wrong product, or missed a deadline, we'll reprint it for free or issue a full refund.
If you approved the proof and changed your mind later, we can't refund custom orders (we already printed them). This is why we always send proofs for approval before printing.
If you approved the proof and changed your mind later, we can't refund custom orders (we already printed them). This is why we always send proofs for approval before printing.
Do you offer bulk discounts?
Yes! Most print products have automatic bulk pricing built in. The more you order, the lower the per-unit price.
For example, 500 business cards might cost $40 ($0.08 each), but 1,000 business cards might cost $60 ($0.06 each). You'll see the price breaks when customizing your order.
For example, 500 business cards might cost $40 ($0.08 each), but 1,000 business cards might cost $60 ($0.06 each). You'll see the price breaks when customizing your order.
Can I save items to a wishlist or cart for later?
Yes! Your cart is saved automatically. You can add items, log out, and come back days later - everything will still be there waiting for you.
How do I apply a discount or promo code?
At checkout, there's a "Promo Code" field. Enter your code and click "Apply." The discount will be reflected in your total immediately. Codes are case-sensitive, so enter them exactly as shown.
Can I split payment between multiple cards?
Not currently. You'll need to pay with one payment method per order. If you need to split costs, consider placing separate orders.
Do you charge sales tax?
Yes, where required by law. Sales tax is calculated based on your shipping address and local tax rates. You'll see the exact tax amount at checkout before confirming your order.
Can I get a tax-exempt status?
Yes! If you're a nonprofit, government entity, or have a resale certificate, upload your tax-exempt documentation in your account settings. We'll verify it and apply the exemption to future orders.
How do I view my order history?
Log in to your dashboard and click "Orders." You'll see every order you've ever placed with tracking info, invoices, and the ability to reorder with one click.
Can I reorder a previous purchase?
Absolutely! Go to your order history, find the order, and click "Reorder." It'll be added to your cart with the exact same specs. You can adjust quantities or details before checking out.
What if I made a mistake on my order?
Contact us ASAP. If your order hasn't gone to production yet, we can update it for free. Once it's printing, we can't make changes. This is why we send proofs for approval before printing.
Can I cancel an order after placing it?
Maybe. If the order hasn't gone to production, we can cancel and refund you. Once it's printing, we can't stop it. Contact support immediately if you need to cancel.
Do you save my credit card information?
We never store your full credit card number. Payments are processed through secure, PCI-compliant payment processors. You can save cards for faster checkout, but only the last 4 digits are visible.
Can I get a receipt or invoice?
Yes! You'll receive an email receipt immediately after placing your order. You can also download PDF invoices anytime from your order history in your dashboard.
Do you offer Net-30 payment terms?
For established business accounts with a strong order history, yes. Contact our sales team to discuss payment terms and credit applications.
Can I use purchase orders (POs)?
Yes! Enterprise and government customers can submit POs. Upload your PO at checkout or email it to our billing team. We'll invoice you according to your payment terms.
What if my payment is declined?
Double-check your card details (number, expiration, CVV, billing address). If it's still declining, contact your bank - they may have flagged it as suspicious. You can also try a different payment method.
Can I pay with PayPal or Apple Pay?
We currently accept credit/debit cards and ACH transfers. PayPal and Apple Pay integration is coming soon - we'll announce when it's available.
How do I update my billing address?
Go to your account settings and update your billing information. This will apply to future orders. Past orders retain the billing address used at the time of purchase.
Can I set up auto-reorder for recurring products?
Not yet, but we're building a "Subscribe & Save" feature for recurring orders (business cards, flyers, promo items). You'll be able to set it and forget it.
What if I need a rush order?
We offer rush production + expedited shipping. Select "Rush Order" at checkout. Most products can be rushed for 24-hour turnaround. Rush fees vary by product and shipping method.
Can I order samples before placing a bulk order?
Yes! For most print products, you can order a sample (single unit or small quantity) to check quality before committing to a large run. Sample pricing is available at checkout.
Do you offer price matching?
We strive to offer competitive pricing, but we don't do formal price matching. However, if you find a significantly better price elsewhere, reach out - we'll see what we can do.
Can I combine multiple products into one shipment?
Absolutely! Add everything to your cart and check out once. If the products have similar production times, we'll ship them together to save on shipping costs.
What happens if I'm not satisfied with my order?
Contact us immediately. If there's a quality issue or printing error, we'll reprint it for free. If you approved the proof and changed your mind, we'll work with you to find a solution.
Can I order as a guest without creating an account?
No, an account is required. BUT it takes 2 minutes to create, it's 100% free, and you'll have access to your Brand Profile, order history, and reordering forever. It's worth it.
How long do I have to approve my proof?
We'll have your first proof to you the same day when you order by 11am Pacific, and the next business day after that. You have 72 hours to approve or request changes. After 72 hours, we'll follow up. If we don't hear back after 7 days, the order is automatically approved and sent to production.
Can I expedite proof approval?
Yes! Select "Rush Proof" at checkout for same-day proof delivery (usually within 2-4 hours). Perfect when you need to approve and print ASAP.
What if I need to change my order after approving the proof?
Contact support IMMEDIATELY. If it hasn't gone to production yet, we can usually make changes. Once it's printing, we can't stop it. Speed is critical here.
Can I get a physical proof (printed sample) before the full run?
Yes, for large orders! We offer physical press proofs for bulk orders (500+ units). There's an additional fee and it adds 3-5 days to production, but it ensures perfection before the full run.
Do you offer loyalty rewards or points?
Not yet, but we're building a rewards program! When it launches, you'll earn points on every purchase that can be redeemed for discounts, free products, and exclusive perks.
Can I leave a review or feedback on my order?
Yes, please! After your order is delivered, you'll receive an email asking for feedback. Your reviews help us improve and help other customers make informed decisions.
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