Pricing & Billing
You always see the exact price before you pay: no hidden fees, no setup charges on standard products, and automatic bulk discounts as quantities go up. These answers cover how pricing works, invoices, payment terms, and custom quotes.
Pricing & Billing
Understanding costs and invoices.
How is pricing calculated?
Products are priced on what the thing is, how many you want, the options you pick, and any add-ons (rush production, premium finishes).
Monthly services are a monthly price, plan by plan, and every one of them is listed on /pricing.
Either way you see the exact number before you commit. No hidden fees, no surprises, and what you see at checkout is what you pay.
Monthly services are a monthly price, plan by plan, and every one of them is listed on /pricing.
Either way you see the exact number before you commit. No hidden fees, no surprises, and what you see at checkout is what you pay.
Are there any hidden fees?
Nope. Zero hidden fees. On an order, the price at checkout covers the product, the printing and every option you picked, with shipping shown separately and clearly before you pay.
On a monthly service, the monthly price on /pricing is the monthly price. Two things we never mark up, and we will say it out loud: your ad budget goes straight to the ad network, and postage on a mail drop goes straight to the post office.
On a monthly service, the monthly price on /pricing is the monthly price. Two things we never mark up, and we will say it out loud: your ad budget goes straight to the ad network, and postage on a mail drop goes straight to the post office.
Can I get a custom quote?
Absolutely. Custom quotes are for the work the pages cannot price on their own. A listing cleanup, when your name, address and phone are wrong in forty places and somebody has to go fix them one at a time. A website and Google listing launched together for a business starting from nothing. Custom packaging, a trade show booth, an odd size nobody stocks.
Ask at /custom-quote and we will come back fast, usually the same business day. If it is complicated we will tell you that too, instead of guessing at a number.
Ask at /custom-quote and we will come back fast, usually the same business day. If it is complicated we will tell you that too, instead of guessing at a number.
Do you offer monthly billing or plans?
For ongoing services like SEO, social media management, or content creation, yes, we offer monthly plans, and every plan's price is listed on the pricing page and on its own product page.
For print products and one-time projects, you pay per order. Most plans are month to month, cancel anytime. SEO and Ads ask for a 3-month minimum to start, because those need some runway to actually work. Yearly billing saves you two months.
For print products and one-time projects, you pay per order. Most plans are month to month, cancel anytime. SEO and Ads ask for a 3-month minimum to start, because those need some runway to actually work. Yearly billing saves you two months.
Where can I see my invoices?
All invoices are available in your dashboard under Billing & Invoices. You can download PDFs, view payment history, and see upcoming charges (for monthly plans).
Do you offer volume discounts for large orders?
Yes! Bulk pricing is automatic on most products. The more you order, the lower the per-unit cost. For custom volume pricing on very large orders (10,000+ units), call us and we will price it for you.
Can I get a quote before ordering?
Absolutely! All pricing is visible before you order. Add items to your cart and customize options, you'll see the exact price at checkout. For custom projects, use our Custom Quote form.
Are prices listed per unit or per order?
Pricing is shown as per unit with the total calculated based on quantity. The product page shows the per-unit price and the running total together as you change the quantity, plus shipping at checkout.
Do you charge setup fees or design fees?
No setup fees on standard products, and no setup fee to start a monthly service. You pick the plan, you pay the monthly price, we start working.
If a print job needs custom die-cutting, special tooling, or heavy design work, that cost is on the table before you order. A couple of things are honest one-time setup work by design, like Local Leads Setup, and those carry their own price on /pricing so you see the number first.
If a print job needs custom die-cutting, special tooling, or heavy design work, that cost is on the table before you order. A couple of things are honest one-time setup work by design, like Local Leads Setup, and those carry their own price on /pricing so you see the number first.
What payment terms do you offer for businesses?
Net-30 is possible for established accounts with an order history behind them. There is no application form to fill out. Call us, tell us how you buy, and we will give you a straight yes or no.
Can I see pricing history for past orders?
Yes! Your order history shows exactly what you paid for each order, including itemized breakdowns. Perfect for budgeting and comparing costs over time.
Do prices include shipping?
Shipping is calculated separately at checkout based on your location and the shipping speed you select. The price you see before checkout is product-only.
What if prices change after I add something to my cart?
Your cart saves itself, so you can come back to it whenever. Prices can move while it sits there, so the price at checkout is the one that counts. If something jumped and it matters, call us.
Can I get pricing in a different currency?
Currently, all pricing is in USD. For international customers, your credit card will convert to your local currency. We're working on multi-currency support for the future.
Do you offer student or nonprofit discounts?
There is no separate student or nonprofit price list. The price on the page is the price for everybody, which is the point. If budget is tight, tell us the number you have and we will tell you honestly what fits it.
Can I get a refund if I find a lower price elsewhere?
We don't have a formal price matching policy, but we do try hard to stay competitive. If you have a quote from somewhere else, we're happy to take a look at it with you.
How do rush fees work?
Rush is a print thing. On most print you pick it at checkout, and the fee depends on the product and the shipping method you choose. Ask Doc for a product and he can check it for you.
Digital work moves on its own clock instead. A website gets built as fast as the pieces come in, and a Google listing or a review push starts the day it starts and gets better week over week. Nobody buys their way to the front of Google by Friday, and we are not going to sell you that.
Digital work moves on its own clock instead. A website gets built as fast as the pieces come in, and a Google listing or a review push starts the day it starts and gets better week over week. Nobody buys their way to the front of Google by Friday, and we are not going to sell you that.
What's the minimum order quantity?
On print, quantities are set per product and shown right on the product page, so you pick from what is listed there. Apparel has a piece minimum, and Doc can check any product for you.
Monthly services have no quantity at all. There is nothing to order a box of. You pick the plan on /pricing and we start.
Monthly services have no quantity at all. There is nothing to order a box of. You pick the plan on /pricing and we start.
Can I split payment across multiple billing periods?
Product orders are paid in full at checkout. Big builds like websites are split into milestone payments instead. If your project is a large one, ask us and we can talk it through with you.
What if I'm tax-exempt?
If your business is tax exempt, send us your paperwork before you order and we will take a look. Don't worry about the details, just message us and we will walk you through it.
Do you charge for design revisions?
No. We keep revising until it is right, there is no round count. If what you ask for turns into a different job than the one you ordered, we say so plainly and quote the extra before doing it, we never quietly stall. During a LiveDesign session, changes happen live inside your session time.
Can I get pricing for a monthly plan?
Yes! We offer monthly plans for ongoing design, marketing, or print needs. Contact us to discuss your requirements and build a custom package.
What if I need to dispute a charge?
Contact us first! We resolve billing issues directly. Provide your order number and we'll investigate immediately. Chargebacks should be a last resort after contacting our team.
Do you offer early payment discounts?
Not at this time. Invoices are due as stated on the invoice, and there's no automatic early payment discount. If billing timing matters for a bigger project, talk to us, we're happy to work something out together.
Can I see a price breakdown before ordering?
Absolutely! At checkout, you'll see: product cost, quantity discount, rush fees (if applicable), shipping, tax, and total. Everything is itemized before you confirm.
What payment methods do you accept for large orders?
Large orders use the same secure checkout as everything else: any major credit or debit card. Big builds like websites are split into milestone payments (40% to start, 40% at review, 20% at launch) so you're not paying everything up front. Questions about a large order? Contact our team first, we'll walk you through it.
Do you offer subscription pricing for recurring orders?
We are building a subscribe and save option for the print you reorder on a schedule (business cards, flyers, promo items). It isn't live yet, so we are not going to quote you a discount we haven't set. In the meantime, one click reorders anything from your order history.
The genuinely recurring side of the house is already open, though. The monthly marketing services bill monthly and you cancel any time inside your account, and paying yearly on those saves you two months. Every plan and price is on /pricing.
The genuinely recurring side of the house is already open, though. The monthly marketing services bill monthly and you cancel any time inside your account, and paying yearly on those saves you two months. Every plan and price is on /pricing.
Can I get wholesale pricing?
Yes! If you're reselling our products, we offer wholesale pricing with verified reseller accounts. Apply with your business license and resale certificate.
What if I was charged incorrectly?
Contact us immediately! Provide your order number and details of the discrepancy. We'll investigate and issue a refund or adjustment within 24 to 48 hours if there was an error.
Do you offer financing for large projects?
Big projects are split into milestone payments: 40% to start, 40% when your build goes out for review, and 20% at launch. That spreads the cost out without any third-party financing. Want to talk through the numbers for your project? Contact our team, we're happy to help.
Can I get a breakdown of what I've spent over time?
Yes! Your dashboard keeps your complete order history, and you can download your invoices from your billing area anytime. Need a spending summary for budgeting or your bookkeeper? Contact support and we'll pull one together for you.
What if I need to update my billing information?
Go to Account Settings > Billing and update your credit card, billing address, or payment method. Changes apply immediately to future orders.
Do you offer price locks for long-term contracts?
We don't have a standard long-term contract, because most people don't want one. If you are planning a year of the same work and you want price certainty, call us and ask. Whatever we agree to, we will put in writing.
Can I set spending limits or budget caps?
If your business needs monthly spending limits or manager approval for orders over a certain amount, contact us and we'll set that up with you.
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