Support & Account
Real humans answer our phones, chats, and emails Monday through Friday, 9am to 5pm PT. Call 1-888-ZOOGABOOG, start a chat, or email support@zoogaboog.com. These answers cover getting help, plus managing your account, password, and team.
Support & Account
Getting help and managing your account.
How do I contact customer support?
We're here to help! You can reach us via:
• Phone: 1-888-ZOOGABOOG (1-888-966-4226)
• Chat with Doc: Click the chat icon in the bottom-right corner (he is our brand assistant, a bot, and a real person is one message away)
• Email: support@zoogaboog.com
• Dashboard Message: Send us a message from your dashboard
We're available Monday to Friday, 9am to 5pm PT. A real person gets back to you fast.
• Phone: 1-888-ZOOGABOOG (1-888-966-4226)
• Chat with Doc: Click the chat icon in the bottom-right corner (he is our brand assistant, a bot, and a real person is one message away)
• Email: support@zoogaboog.com
• Dashboard Message: Send us a message from your dashboard
We're available Monday to Friday, 9am to 5pm PT. A real person gets back to you fast.
Can I talk to a human?
Yes. Call us at 1-888-ZOOGABOOG (1-888-966-4226) or use the contact page. If you are logged in, you can message us right from your dashboard. A real person answers.
Can I get a W-9 (W9 tax form) or a certificate of insurance?
Yes, just ask us for the W9 or the insurance certificate and we will send over what we can. Message us from your dashboard or use the contact page and tell us what your accounting team needs.
Can I delete my account?
Yes, but we'd hate to see you go! To delete your account, contact support and we'll process your request within 24 hours.
Keep in mind: deleting your account will permanently remove your Brand Profile, order history, and saved projects. This action cannot be undone.
Keep in mind: deleting your account will permanently remove your Brand Profile, order history, and saved projects. This action cannot be undone.
Do you have a referral program?
Not yet. We would still love the introduction, and when we do have something to give you for it, you will hear about it here first. Here's the fun part though: the Referral Cards tool in your dashboard lets you run a referral program for YOUR OWN customers today.
Do you offer training or onboarding?
Yes! After signing up, you'll receive a welcome email with links to video tutorials, setup guides, and best practices.
If you want hands-on help, call us. We'll walk you through the shop, set up your Brand Profile with you, and answer whatever you throw at us. No charge for the conversation.
If you want hands-on help, call us. We'll walk you through the shop, set up your Brand Profile with you, and answer whatever you throw at us. No charge for the conversation.
What are your customer support hours?
Monday to Friday, 9am to 5pm PT. A real person gets back to you fast during business hours. For urgent issues, call us at 1-888-ZOOGABOOG (1-888-966-4226). After-hours messages are answered first thing the next business day.
How do I contact support?
Three ways: 1) Message us from your dashboard, 2) Email support@zoogaboog.com, 3) Call 1-888-ZOOGABOOG (1-888-966-4226). Choose whichever is most convenient for you.
Can I request a callback instead of waiting on hold?
Leave your number and a short message and we will call you back. We answer our own phones, so it is a real person calling, usually the same day.
How do I update my account information?
Go to Account Settings in your dashboard. You can update your email, password, billing info, shipping addresses, and notification preferences. Changes apply immediately.
Can I add team members or sub-accounts?
Yes. Go to Team in your dashboard and invite them by email. Each teammate gets their own login and a role that sets what they can do: Manager, Approver, Billing, or Viewer. Only the Billing role and the account owner can see invoices and subscriptions.
How do I reset my password?
Click "Forgot Password?" on the login page. Enter your email and we'll send a reset link. The link expires after 1 hour for security. Still stuck? Contact support.
Can I close or delete my account?
Yes. Contact us to close your account. We'll archive your data for 30 days (in case you change your mind), then permanently delete it. Outstanding orders must be completed or canceled first.
What if I forget my account email?
Contact support at 1-888-ZOOGABOOG (1-888-966-4226) with your business name, phone number, or order details. We'll verify your identity and help you recover your account.
Do you offer training sessions or webinars?
We don't run scheduled webinars right now. What we do offer is better anyway: pick up the phone and get one real person, focused on YOUR business, for as long as it takes. Plus free guides and templates on our Resources page.
Can I upgrade to a business or enterprise account?
There is no separate tier to upgrade to. Every account gets the same people. Most print products already price down by quantity, and if you order regularly or have something complicated, tell us and we will make sure the person who knows your business handles it.
What if I have a complaint or negative experience?
Tell us immediately. Email support@zoogaboog.com with "COMPLAINT" in the subject line. A manager will personally get back to you fast. We take feedback seriously and will make it right.
Do you offer discounts for loyal customers?
We don't have an automatic loyalty discount program yet (it's on the wish list). Most print products already have quantity pricing built in, so bigger orders cost less per piece. And if you order with us regularly, say so: we take good care of our regulars.
Can I request a dedicated account manager?
There is no separate tier. Every account gets the same team. If you order regularly or have complex needs, tell us and we'll make sure the people who know your business handle your requests.
What if I need help outside of business hours?
Send an email or leave a voicemail. We'll respond first thing the next business day.
Can I provide feedback or suggest new features?
Please do! Send us a message from your dashboard, or email hello@zoogaboog.com with your ideas. We really do build things people ask for. You will hear back from us, and it will be from someone who can actually do something about it.
Do you have a knowledge base or help center?
You're looking at it! This FAQ page is our help center, and it's searchable. You can also ask Doc, the chat helper in the corner of the screen, or message our support team from your dashboard. A real person is always a message away.
Can I merge multiple accounts into one?
Yes! Contact support and we'll merge your accounts, combining order history, Brand Profiles, and billing info. Perfect if you accidentally created multiple accounts.
What data do you collect and how is it used?
We collect account info, order history, and usage data to improve your experience. We never sell your data. Read our full Privacy Policy for details. Your trust is everything to us.
Can I export my data or order history?
Yes! You can download your invoices from your billing area and your Brand Kit PDF (logo, colors, fonts) anytime. Want a fuller export of your account data? Contact support and we'll put one together for you.
What if I'm locked out of my account?
Accounts lock after 5 failed login attempts (security measure). Wait 30 minutes, then try again. Still locked? Contact support and we'll verify your identity and unlock it immediately.
Do you offer phone support in languages other than English?
Currently, we offer support in English and Spanish. Let us know which language you prefer when you call or email. We're working on adding more languages.
What if I need help with design or creative direction?
Just ask. Tell us what you are working on and we will point you in the right direction, no charge for the conversation. For deeper work, book a LiveDesign session or start a monthly plan.
Can I save my favorite products or create wishlists?
There's no favorites button yet, but your cart saves automatically (add items now, come back later), and anything you've ordered before can be reordered in one click from your order history.
What if I have a technical issue with the website?
Report it right away by message from your dashboard, or email. Include: what you were trying to do, what happened, and what browser you're using. Screenshots help! We'll investigate ASAP and get you unblocked.
Do you have a mobile app?
Yes. There is a ZOOGABOOG! app for clients. Get it from your dashboard, add it to your home screen, and your orders, proofs, brand kit, and messages are one tap away.
Can I set up automated reorders for recurring products?
Coming soon! We're building an auto-reorder feature for products you buy regularly (business cards, marketing materials, etc.). You'll be able to set a schedule and we'll handle the rest.
What if I need a written quote for my boss or procurement team?
We'll create it for you! Start a Custom Quote request on the site, or just contact our team with what you need. We'll email a professional quote with itemized pricing, specs, and delivery dates, ready to hand to your boss or procurement team.
How secure is my account and payment information?
We take this seriously. Your connection is encrypted, payments run through a PCI-compliant processor, and your data is encrypted at rest and in transit. We never store your full credit card number.
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