Support & Account
Real humans answer our phones, chats, and emails Monday through Friday, 9am to 5pm PT. Call 1-888-ZOOGABOOG, start a chat, or email support@zoogaboog.com. These answers cover getting help, plus managing your account, password, and team.
Frequently Asked Questions
Got questions? We've got answers.
Everything you need to know about ZOOGABOOG!, from getting started to shipping and everything in between.
Support & Account
Getting help and managing your account.
How do I contact customer support?
We're here to help! You can reach us via:
• Phone: 1-888-ZOOGABOOG (1-888-966-4226)
• Live Chat: Click the chat icon in the bottom-right corner
• Email: support@zoogaboog.com
• Dashboard Message: Send us a message from your dashboard
We're available Monday-Friday, 9am-5pm PT. A real person gets back to you fast.
• Phone: 1-888-ZOOGABOOG (1-888-966-4226)
• Live Chat: Click the chat icon in the bottom-right corner
• Email: support@zoogaboog.com
• Dashboard Message: Send us a message from your dashboard
We're available Monday-Friday, 9am-5pm PT. A real person gets back to you fast.
How do I reset my password?
Click "Forgot Password?" on the login page. Enter your email address and we'll send you a password reset link.
If you don't receive the email within 5 minutes, check your spam folder or contact support.
If you don't receive the email within 5 minutes, check your spam folder or contact support.
Can I delete my account?
Yes, but we'd hate to see you go! To delete your account, contact support and we'll process your request within 24 hours.
Keep in mind: deleting your account will permanently remove your Brand Profile, order history, and saved projects. This action cannot be undone.
Keep in mind: deleting your account will permanently remove your Brand Profile, order history, and saved projects. This action cannot be undone.
Do you have a referral program?
Not yet, but it's coming soon! We're building a referral program so you can earn credit for sending friends our way. Until then, we'd still love the introduction. And here's a fun one: the Referral Cards tool in your dashboard lets you run a referral program for YOUR OWN customers today.
Do you offer training or onboarding?
Yes! After signing up, you'll receive a welcome email with links to video tutorials, setup guides, and best practices.
If you need hands-on help, you can book a free 30-minute onboarding call with our team. We'll walk you through the platform, set up your Brand Profile, and answer any questions.
If you need hands-on help, you can book a free 30-minute onboarding call with our team. We'll walk you through the platform, set up your Brand Profile, and answer any questions.
What are your customer support hours?
Monday-Friday, 9am-5pm PT. A real person gets back to you fast during business hours. For urgent issues, call us at 1-888-ZOOGABOOG (1-888-966-4226). After-hours messages are answered first thing the next business day.
How do I contact support?
Three ways: 1) Live chat in your dashboard, 2) Email support@zoogaboog.com, 3) Call 1-888-ZOOGABOOG (1-888-966-4226). Choose whichever is most convenient for you.
Can I request a callback instead of waiting on hold?
Yes! If our phone lines are busy, we offer callback requests. Leave your number and a brief message, and we'll call you back within 30 minutes (during business hours).
How do I update my account information?
Go to Account Settings in your dashboard. You can update your email, password, billing info, shipping addresses, and notification preferences. Changes apply immediately.
Can I add team members or sub-accounts?
Yes. Go to Team in your dashboard and invite them by email. Each teammate gets their own login and a role that sets what they can do: Manager, Approver, Billing, or Viewer. Billing, payment methods, and subscriptions are still shared across the account while we finish wiring those areas.
How do I reset my password?
Click "Forgot Password?" on the login page. Enter your email and we'll send a reset link. The link expires after 1 hour for security. Still stuck? Contact support.
Can I close or delete my account?
Yes. Contact us to close your account. We'll archive your data for 30 days (in case you change your mind), then permanently delete it. Outstanding orders must be completed or canceled first.
What if I forget my account email?
Contact support at 1-888-ZOOGABOOG (1-888-966-4226) with your business name, phone number, or order details. We'll verify your identity and help you recover your account.
Do you offer training sessions or webinars?
We don't run scheduled webinars right now. What we do offer is better anyway: a free one-on-one onboarding call with a real person, focused on YOUR business, plus free guides and templates on our Resources page.
Can I upgrade to a business or enterprise account?
Yes! Business accounts get volume discounts, dedicated account managers, priority support, and custom payment terms. Contact sales to upgrade.
What if I have a complaint or negative experience?
Tell us immediately. Email support@zoogaboog.com with "COMPLAINT" in the subject line. A manager will personally get back to you fast. We take feedback seriously and will make it right.
Do you offer discounts for loyal customers?
We don't have an automatic loyalty discount program yet (it's on the wish list). Most print products already have quantity pricing built in, so bigger orders cost less per piece. And if you order with us regularly, reach out: we take good care of our regulars.
Can I request a dedicated account manager?
Yes, for enterprise accounts. If you order regularly or have complex needs, we'll assign a dedicated account manager who knows your business and handles all your requests personally.
What if I need help outside of business hours?
Send an email or leave a voicemail. We'll respond first thing the next business day (usually by 9:30am PT). For true emergencies (printing errors on rush orders), we have an emergency line.
Can I provide feedback or suggest new features?
Please do! Send us a message from your dashboard, or email hello@zoogaboog.com with your ideas. We actively build features based on customer requests. You'll hear back from our product team within a week.
Do you have a knowledge base or help center?
You're looking at it! This FAQ page is our help center, and it's searchable. You can also ask Doc, the chat helper in the corner of the screen, or message our support team from your dashboard. A real person is always a message away.
Can I merge multiple accounts into one?
Yes! Contact support and we'll merge your accounts, combining order history, Brand Profiles, and billing info. Perfect if you accidentally created multiple accounts.
What data do you collect and how is it used?
We collect account info, order history, and usage data to improve your experience. We never sell your data. Read our full Privacy Policy for details. Your trust is everything to us.
Can I export my data or order history?
Yes! You can download your invoices from your billing area and your Brand Kit PDF (logo, colors, fonts) anytime. Want a fuller export of your account data? Contact support and we'll put one together for you.
What if I'm locked out of my account?
Accounts lock after 5 failed login attempts (security measure). Wait 30 minutes, then try again. Still locked? Contact support and we'll verify your identity and unlock it immediately.
Can I refer other businesses and earn rewards?
A rewards-for-referrals program is coming soon, it isn't live quite yet. We'd still love the introduction! And if you want to reward YOUR customers for referring their friends, the Referral Cards tool in your dashboard does exactly that today.
Do you offer phone support in languages other than English?
Currently, we offer support in English and Spanish. Let us know which language you prefer when you call or email. We're working on adding more languages.
What if I need help with design or creative direction?
Just ask. Tell us what you are working on and our creative team will point you in the right direction, no charge for the conversation. For deeper work, book a LiveDesign session or start a monthly plan.
Can I save my favorite products or create wishlists?
There's no favorites button yet, but your cart saves automatically (add items now, come back later), and anything you've ordered before can be reordered in one click from your order history.
What if I have a technical issue with the website?
Report it immediately via live chat or email. Include: what you were trying to do, what happened, and what browser you're using. Screenshots help! We'll investigate ASAP and get you unblocked.
Do you have a mobile app?
Not yet, but it's on our roadmap! In the meantime, our website is fully mobile-responsive. You can browse, order, and manage your account from any smartphone or tablet.
Can I set up automated reorders for recurring products?
Coming soon! We're building an auto-reorder feature for products you buy regularly (business cards, marketing materials, etc.). You'll be able to set a schedule and we'll handle the rest.
What if I need a written quote for my boss or procurement team?
We'll create it for you! Start a Custom Quote request on the site, or just contact our team with what you need. We'll email a professional quote with itemized pricing, specs, and delivery dates, ready to hand to your boss or procurement team.
How secure is my account and payment information?
Bank-level security. We use 256-bit SSL encryption, PCI-compliant payment processing, and secure servers. Your data is encrypted at rest and in transit. We never store full credit card numbers.
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