Support & Account
Real humans answer our phones, chats, and emails Monday through Friday, 9am to 5pm PT. Call 1-888-ZOOGABOOG, start a chat, or email support@zoogaboog.com. These answers cover getting help, plus managing your account, password, and team.
Frequently Asked Questions
Got questions? We've got answers.
Everything you need to know about ZOOGABOOG!, from getting started to shipping and everything in between.
Support & Account
Getting help and managing your account.
How do I contact customer support?
We're here to help! You can reach us via:
• Phone: 1-888-ZOOGABOOG (1-888-966-4226)
• Live Chat: Click the chat icon in the bottom-right corner
• Email: support@zoogaboog.com
• Dashboard Message: Send us a message from your dashboard
We're available Monday-Friday, 9am-5pm PT. A real person gets back to you fast.
• Phone: 1-888-ZOOGABOOG (1-888-966-4226)
• Live Chat: Click the chat icon in the bottom-right corner
• Email: support@zoogaboog.com
• Dashboard Message: Send us a message from your dashboard
We're available Monday-Friday, 9am-5pm PT. A real person gets back to you fast.
How do I reset my password?
Click "Forgot Password?" on the login page. Enter your email address and we'll send you a password reset link.
If you don't receive the email within 5 minutes, check your spam folder or contact support.
If you don't receive the email within 5 minutes, check your spam folder or contact support.
Can I delete my account?
Yes, but we'd hate to see you go! To delete your account, contact support and we'll process your request within 24 hours.
Keep in mind: deleting your account will permanently remove your Brand Profile, order history, and saved projects. This action cannot be undone.
Keep in mind: deleting your account will permanently remove your Brand Profile, order history, and saved projects. This action cannot be undone.
Do you have a referral program?
Yes! Refer a friend and you both get $50 in account credit when they place their first order over $100.
You can find your unique referral link in your dashboard under "Refer & Earn".
You can find your unique referral link in your dashboard under "Refer & Earn".
Do you offer training or onboarding?
Yes! After signing up, you'll receive a welcome email with links to video tutorials, setup guides, and best practices.
If you need hands-on help, you can book a free 30-minute onboarding call with our team. We'll walk you through the platform, set up your Brand Profile, and answer any questions.
If you need hands-on help, you can book a free 30-minute onboarding call with our team. We'll walk you through the platform, set up your Brand Profile, and answer any questions.
What are your customer support hours?
Monday-Friday, 9am-5pm PT. A real person gets back to you fast during business hours. For urgent issues, call us at 1-888-ZOOGABOOG (1-888-966-4226). After-hours messages are answered first thing the next business day.
How do I contact support?
Three ways: 1) Live chat in your dashboard, 2) Email support@zoogaboog.com, 3) Call 1-888-ZOOGABOOG (1-888-966-4226). Choose whichever is most convenient for you.
Can I request a callback instead of waiting on hold?
Yes! If our phone lines are busy, we offer callback requests. Leave your number and a brief message, and we'll call you back within 30 minutes (during business hours).
How do I update my account information?
Go to Account Settings in your dashboard. You can update your email, password, billing info, shipping addresses, and notification preferences. Changes apply immediately.
Can I add team members or sub-accounts?
Yes! Invite team members via Account Settings > Team. You can set permissions (view only, order, admin) for each person. Perfect for agencies or businesses with multiple employees.
How do I reset my password?
Click "Forgot Password?" on the login page. Enter your email and we'll send a reset link. The link expires after 1 hour for security. Still stuck? Contact support.
Can I close or delete my account?
Yes. Contact us to close your account. We'll archive your data for 30 days (in case you change your mind), then permanently delete it. Outstanding orders must be completed or canceled first.
What if I forget my account email?
Contact support at 1-888-ZOOGABOOG (1-888-966-4226) with your business name, phone number, or order details. We'll verify your identity and help you recover your account.
Do you offer training sessions or webinars?
Yes! We host monthly live webinars on topics like "Maximizing Your Brand Profile," "Ordering Like a Pro," and "Using LiveDesign." Check our Resources page for upcoming sessions.
Can I upgrade to a business or enterprise account?
Yes! Business accounts get volume discounts, dedicated account managers, priority support, and custom payment terms. Contact sales to upgrade.
What if I have a complaint or negative experience?
Tell us immediately. Email support@zoogaboog.com with "COMPLAINT" in the subject line. A manager will personally get back to you fast. We take feedback seriously and will make it right.
Do you offer discounts for loyal customers?
Yes! Customers who spend $5,000+ annually automatically qualify for VIP status with 10% off all orders, priority support, and exclusive perks. We reward loyalty!
Can I request a dedicated account manager?
Yes, for enterprise accounts. If you order regularly or have complex needs, we'll assign a dedicated account manager who knows your business and handles all your requests personally.
What if I need help outside of business hours?
Send an email or leave a voicemail. We'll respond first thing the next business day (usually by 9:30am PT). For true emergencies (printing errors on rush orders), we have an emergency line.
Can I provide feedback or suggest new features?
Please do! Email feedback@zoogaboog.com with your ideas. We actively build features based on customer requests. You'll hear back from our product team within a week.
Do you have a knowledge base or help center?
Yes! Our Help Center has hundreds of articles, video tutorials, and step-by-step guides. Access it from your dashboard or visit help.zoogaboog.com.
Can I merge multiple accounts into one?
Yes! Contact support and we'll merge your accounts, combining order history, Brand Profiles, and billing info. Perfect if you accidentally created multiple accounts.
What data do you collect and how is it used?
We collect account info, order history, and usage data to improve your experience. We never sell your data. Read our full Privacy Policy for details. Your trust is everything to us.
Can I export my data or order history?
Yes! Go to Account Settings > Data Export. You can download your order history, invoices, and Brand Profile files as a ZIP archive. Perfect for record-keeping or switching platforms.
What if I'm locked out of my account?
Accounts lock after 5 failed login attempts (security measure). Wait 30 minutes, then try again. Still locked? Contact support and we'll verify your identity and unlock it immediately.
Can I refer other businesses and earn rewards?
Yes! Our referral program gives you $50 credit for every business you refer (when they place their first order). They get $50 off too. Win-win! Check your dashboard for your unique referral link.
Do you offer phone support in languages other than English?
Currently, we offer support in English and Spanish. Let us know which language you prefer when you call or email. We're working on adding more languages.
What if I need help with design or creative direction?
Book a consultation! Our creative team offers free 15-minute consultations for strategy, design advice, or project planning. For deeper work, book a LiveDesign session or start a monthly plan.
Can I save my favorite products or create wishlists?
Yes! Click the heart icon on any product to add it to your Favorites. Perfect for building a wishlist, planning future orders, or saving products you order regularly.
What if I have a technical issue with the website?
Report it immediately via live chat or email. Include: what you were trying to do, what happened, and what browser you're using. Screenshots help! We'll investigate ASAP and get you unblocked.
Do you have a mobile app?
Not yet, but it's on our roadmap! In the meantime, our website is fully mobile-responsive. You can browse, order, and manage your account from any smartphone or tablet.
Can I set up automated reorders for recurring products?
Coming soon! We're building an auto-reorder feature for products you buy regularly (business cards, marketing materials, etc.). You'll be able to set a schedule and we'll handle the rest.
What if I need a written quote for my boss or procurement team?
We'll create it for you! Add items to your cart, then click "Generate Quote" at checkout. We'll email a professional PDF quote with itemized pricing, specs, and delivery dates.
How secure is my account and payment information?
Bank-level security. We use 256-bit SSL encryption, PCI-compliant payment processing, and secure servers. Your data is encrypted at rest and in transit. We never store full credit card numbers.
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