Question 1

What products and services do you offer?

Accepted Answer

**Over 500 products and services across 9 categories:**
 
 • **Websites + Apps:** Website design, hosting, web apps
 • **Design + Branding:** Logo design, brand guides, creative services
 • **Printing:** Business cards, brochures, postcards, posters, catalogs
 • **Apparel + Uniforms:** T-shirts, hoodies, hats, uniforms
 • **Promo + Swag:** Pens, mugs, tote bags, keychains, and more
 • **Signs + Banners:** Banners, yard signs, window graphics, vehicle graphics, floor graphics
 • **Events + Trade Shows:** Booths, backdrops, tents, table covers, LED/popup/tabletop displays, event materials
 • **Digital Marketing:** SEO, PPC, social media management
 • **Content + Media:** Video editing, copywriting

Question 2

Do you print business cards?

Accepted Answer

**Yes!** Business cards start at $20 for 250 cards. We offer:
 
 • Standard, premium, and ultra-premium cardstocks
 • Single or double-sided printing
 • Matte, gloss, or soft-touch finishes
 • Rounded corners, foil stamping, spot UV, embossing
  Your Brand Profile is automatically applied, so you'll see a live preview with your logo and colors.

Question 3

Can you design and print custom packaging?

Accepted Answer

**Yes!** We design and print custom packaging: boxes, mailers, bags, labels, stickers, hang tags, and more.
 Request a custom quote with your specs (size, quantity, materials) and we'll get back to you with pricing and production timeline.

Question 4

Do you offer website design and hosting?

Accepted Answer

**Yes!** Website design starts at $300 for a lead-gen one-page site (Business sites and E-commerce sites are priced higher). If you want us to keep it updated, backed up, and running smoothly after launch, add a Website Care Plan starting at $25/month.
 All websites are mobile-optimized, SEO-ready, and automatically branded with your Brand Profile.

Question 5

Do you offer social media management?

Accepted Answer

**Yes!** Social media management starts at $450/month and includes:
 
 • Content creation (graphics, captions, hashtags)
 • Posting schedule (3-5 posts per week across platforms)
 • Community management (responding to comments and messages)
 • Monthly analytics and performance reports
  We manage Instagram, Facebook, LinkedIn, Twitter, and TikTok.

Question 6

Can I order samples of your products?

Accepted Answer

**Yes!** Most print products can be ordered as samples (single unit or small quantity) so you can check quality before committing to a large run. Sample pricing is available at checkout.

Question 7

Do you offer custom product options not listed on your site?

Accepted Answer

**Absolutely!** If you need something unique (custom packaging, specialty materials, unusual sizes), fill out our Custom Quote form. We can source and produce almost anything.

Question 8

What's the difference between digital and offset printing?

Accepted Answer

**Digital printing** is great for small runs (1-500 units) and quick turnaround. **Offset printing** is better for large runs (1,000+ units) with lower per-unit cost and premium quality. We use the best method for your order automatically.

Question 9

Can I order products in different quantities for testing?

Accepted Answer

**Yes!** Order a small batch first, test it, then reorder in larger quantities. Your Brand Profile ensures consistency across all orders.

Question 10

Do you offer eco-friendly or sustainable product options?

Accepted Answer

**Yes!** We offer recycled paper stocks, soy-based inks, biodegradable materials, and sustainably-sourced products. Look for the "Eco-Friendly" badge on product pages.

Question 11

Can I see physical samples of paper stocks and finishes?

Accepted Answer

**Yes!** Request a free sample kit and we'll mail you physical samples of our paper stocks, finishes (matte, gloss, UV), and specialty options. Perfect for deciding what you want.

Question 12

What file formats do you accept for printing?

Accepted Answer

We accept **PDF, AI, EPS, PSD, INDD, PNG, and JPG**. For best results, upload high-resolution PDFs (300 DPI minimum). We'll let you know if your file needs adjustments.

Question 13

Do you offer variable data printing?

Accepted Answer

**Yes!** Perfect for direct mail campaigns where each piece has a unique name, address, or offer code. Upload your data and we'll personalize each item.

Question 14

Can I order apparel in mixed sizes?

Accepted Answer

**Absolutely!** When ordering apparel, you can mix sizes (S, M, L, XL, etc.) in the same order. Just specify the quantity for each size at checkout.

Question 15

What's the largest/smallest size you can print?

Accepted Answer

**Smallest:** Business cards (2" x 3.5"). **Largest:** Banners up to 10 ft x 50 ft. For anything outside these ranges, contact us for custom options.

Question 16

Do you offer die-cutting or custom shapes?

Accepted Answer

**Yes!** Custom die-cutting for business cards, stickers, packaging, and more. Die-cutting fees vary by complexity. Simple shapes (rounded corners, circles) are usually free.

Question 17

Can I add special finishes like foil or embossing?

Accepted Answer

**Absolutely!** We offer foil stamping (gold, silver, rose gold), embossing, debossing, spot UV, soft-touch lamination, and more. Premium finishes add wow factor to business cards, invitations, and packaging.

Question 18

Do you offer fulfillment or kitting services?

Accepted Answer

**Yes!** We can assemble, package, and ship custom kits (welcome boxes, event swag bags, promotional mailers). Perfect for client gifts, employee onboarding, or event giveaways.

Question 19

What's your return policy on products?

Accepted Answer

**Custom-printed items are non-returnable** (they have your branding). However, if there's a printing error, quality issue, or our mistake, we'll reprint for free. Blank promotional products can be returned within 30 days.

Question 20

Can I order products without my branding?

Accepted Answer

**Yes!** Many promotional products (pens, notebooks, bags) are available blank. Great for buying in bulk and adding branding later, or for personal use.

Question 21

Do you offer product mockups before printing?

Accepted Answer

**Yes!** All orders include a digital proof showing exactly how your product will look. We don't print until you approve it. For large orders, we can provide physical press proofs too.

Question 22

Can I order products for resale?

Accepted Answer

**Absolutely!** Many customers resell our products. Apply for a wholesale account for better pricing. We can also drop-ship directly to your customers with your branding.

Question 23

What's the shelf life of your printed products?

Accepted Answer

Printed products don't expire! Store them in a cool, dry place away from direct sunlight. Business cards, flyers, and brochures will last for years. Apparel and promo items last as long as the base product quality.

Question 24

Do you offer white-label services for agencies?

Accepted Answer

**Yes!** Agencies can order products for their clients with no ZOOGABOOG! branding on the shipment or invoice. Perfect for maintaining your agency brand while using our fulfillment.

Question 25

Can I see examples of past work?

Accepted Answer

**Yes!** Check our Case Studies page for real examples. We can also show you specific product samples during a consultation. (We can't share client work without permission, but we have plenty of examples.)

Question 26

What if I need help choosing the right product?

Accepted Answer

**Call us!** Our team can recommend the best products for your needs, budget, and goals. We'll walk you through options, answer questions, and help you make the right choice.

Question 27

Do you offer quantity breaks on pricing?

Accepted Answer

**Yes!** Most products have tiered pricing: the more you order, the lower the per-unit cost. You'll see the pricing breaks when customizing your order (e.g., 100 @ $1.00 each, 500 @ $0.75 each).

Question 28

Can I order products in different colors or styles?

Accepted Answer

**Absolutely!** For apparel, promo products, and packaging, you can mix colors/styles in one order. Just specify the quantity for each variant at checkout.

Question 29

What if I need a product that's not on your website?

Accepted Answer

**Ask us!** We have access to thousands of products beyond what's listed on our site. Fill out a Custom Quote form or call us - if it exists, we can probably get it for you.

Question 30

Do you offer rush production on all products?

Accepted Answer

Most products can be rushed! Business cards, flyers, banners, and signage are usually available with 24-48 hour turnaround. Some specialty items (embroidery, custom packaging) require standard production times.

Question 31

Can I order products for multiple locations or franchises?

Accepted Answer

**Absolutely!** Create multiple Brand Profiles (one per location) or use variable data printing to customize products for each location. We can ship directly to each address.

Question 32

What quality guarantees do you offer?

Accepted Answer

**100% satisfaction guarantee.** If there's a printing error, quality defect, or our mistake, we'll reprint it for free or issue a full refund. We stand behind our work.

Question 33

Do you offer design templates for products?

Accepted Answer

**Yes!** We have free downloadable templates for most products (business cards, flyers, banners, etc.) with bleed lines, safe zones, and specs. Check our Resources page.

Question 34

Can I order products internationally?

Accepted Answer

**Yes!** We ship to Canada, Mexico, and select international destinations. International orders may have longer production/shipping times and customs fees. Contact us for international quotes.

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